Thank you for choosing Lucy Snax! We're excited to create something delicious for you. To ensure a smooth and delightful experience for everyone, please review our policies below.
Section 1: Ordering & Lead Times
Standard Orders: A minimum of 7 days' notice is required for all standard orders. All orders are subject to our availability.
Custom Orders: For orders involving custom letters, numbers, or intricate designs, a minimum of 14 days' notice is required.
Booking in Advance: We highly recommend booking 2-3 weeks in advance, especially for weekends, holidays, and large events. Our calendar fills up quickly, and advance booking ensures your date is secured.
Minimum Orders: A minimum order is required. It can be a a minimum quantity of [e.g., One Dozen or pan] per flavor is required. We are unable to accommodate single-item orders.
Orders under $150 require full payment to be confirmed.
Section 2: Retainers, Payments & Pricing
25% Non-Refundable Retainer: A 25% non-refundable retainer is required to secure your order and reserve your date on our calendar. This retainer is applied to the total cost of your order, and your order is not confirmed until it has been paid.
For Large Orders (e.g., Weddings, Corporate Events etc): A 25% non-refundable retainer is the absolute minimum if not paid in full. For these, the final payment is due 14 days or sooner before the event or delivery date, to ensure you have ample time to source materials and plan production. Dates will be discussed and listed on the invoice.
Final Payment: The remaining balance is due no later than 14 days prior to your scheduled pickup or delivery date.
Non-Payment: If the final balance is not paid by the due date, your order will be cancelled, and the retainer will not be refunded.
Rush Orders: Orders requested with less than our required notice are subject to availability and will incur a rush fee of 25% of the total order cost. Full payment is required immediately to confirm a rush order.
Payment Method: We accept payments exclusively through Square. For your security and ours, we do not accept cash, Zelle, Cash App, Venmo, or any other form of payment. We will never request payment information via social media direct messages.
Pricing: All prices are non-negotiable. The price on the final invoice is the final amount due.
Section 3: Cancellations, Rescheduling & Refunds
Non-Refundable Retainer: The 25% retainer is non-refundable. This secures your exclusive spot on our calendar and covers initial consultation and planning.
Store Credit for Cancellations: If you have paid your balance in full and need to cancel, you may be eligible for a store credit (less the non-refundable retainer):
Cancellations made 7 days or more before the scheduled date: You will receive a store credit for any amount paid the 25% retainer and a refund minus processing fees that have been paid. The store credit is valid for 6 months.
Cancellations made less than 6 days before the scheduled date may or may not be eligible for a store credit or refund of any amount.
Cancellation by Lucy Snax: If we are unable to fulfill your order due to an unforeseen circumstance on our end, you will receive a refund minus processing fees.
Inclement Weather: In the event of severe weather (e.g., tornado warning, ice storm etc.) preventing safe travel, we will work with you to reschedule your order or provide a full store credit valid for 6 months.
Section 4: Order Pick-up & Delivery
Pick-Up: All orders are for pick-up or delivered at our agreed-upon location in Oklahoma City unless delivery has been arranged separately. Delivery fee may apply. Free delivery if order can be picked up at Penn Square Mall or Quail Springs Mall.
Late Pick-Up: If you are more than 15 minutes late for your pick-up time without communication, a late fee of $15 may be applied.
No-Shows: Orders that are not picked up on the scheduled day without prior communication will be considered forfeited, and no refund or store credit will be issued.
Order Responsibility: Once an order is picked up or delivered, Lucy Snax is no longer responsible for any damage to the product. We will provide you with instructions on how to transport and care for your items. Please clear a flat, secure space in your vehicle for transport or space for display.
Section 5: Order Changes, Flavors & Product Quality
Artistic License: We love when you send us inspiration photos! However, please note that they are for inspiration only. We will not create exact replicas of other artists' work. By ordering, you grant us full artistic license to create a unique product for you in our signature style.
Order Changes: Minor changes to your order may be accommodated up to 7 days prior to your event date. Significant changes may incur additional fees and not guaranteed.
Flavors: The flavors listed within products are the only ones Lucy Snax does.
Satisfaction: We take pride in our work. Upon pick-up or delivery, please inspect your order to ensure everything is correct. Once you accept the order, the sale is final. If you have a quality concern with a product after leaving, please contact us within 24 hours and return the uneaten portion of the product for our assessment.
Section 6: Allergen & Food Safety Disclaimer
Allergen Warning: Our products are made in a home kitchen that handles common allergens, including but not limited to: wheat, dairy, eggs, soy, peanuts, and tree nuts. We cannot guarantee that any of our products are free from these allergens and are not recommended for those with severe allergies. It is the client's responsibility to inform their guests of this risk.
Section 7: Communication & Media
Official Communication: Please direct all inquiries to our business email at lucysnax@gmail.com or by phone at 405.367.1106. Please allow 1-2 business days for a response.
Photo Release: We reserve the right to photograph all products we create and use those photos for promotional purposes (e.g., on our website and social media) without compensation to you.