WELCOME TO FAMILYCARE COUNSELING SOLUTIONS, LLC!
Client has the right to:
1. Services free from discrimination whether that discrimination is based on race, color, religion, ethnicity, sex, age, national origin, disability, political affiliation, marital status, perceived or actual sexual orientation, gender identity, or gender expression, or other merit factor.
2. Be treated with consideration, respect, and personal dignity in the provision of all treatment and care.
3. Be informed of the qualification of your behavioral health professionals (education, experience, and professional licenses and certifications). Be informed of the limitations of the counselor to practice to special areas of expertise or age group. Request to receive a copy of the code of ethics the agency adheres to and/or your counselor adheres to.
4. Be provided with treatment and care in the least restrictive environment possible
5. Receive an explanation of services offered, your time commitments, and fee scales and billing policies prior to the receipt of services.
6. Receive individualized treatment and an individualized treatment plan; with each individual and family’s right to participate in the planning for treatment. Participate in setting goals and evaluating progress towards meeting goals.
7. Fair and equitable treatment and to be informed of the nature of care, procedures and treatment to be provided. Participate in the treatment program as outlined in the individualized treatment plan and program guidelines. Ask questions about any techniques, interventions, or strategies and to be informed of your progress.
8. Informed consent related to the benefits, outcomes, risks of service or treatment used. An adult shall sign an informed consent to receive a service or A client under age eighteen (18) who suffers from substance use disorder or a parent, caregiver, or person who has custodial control of a client under age eighteen (18) shall sign an informed consent for the client to receive a service in accordance with KRS 222.441.
9. Terminate the relationship at any time. The individual’s or guardian’s right to refuse any medication, service or treatment and the responsibility of the facility, if the client or guardian refuses treatment, to seek appropriate legal alternatives or to terminate the relationship with the client upon reasonable notice.
10. Be informed of the rules of client conduct in any program such as being informed of the rules of client conduct, including the consequences for using alcohol or other drugs, or other infractions that may result in: Further assessment; Modification of the treatment approach; Transfer to a higher intensity level of treatment; Disciplinary action or discharge. Any reviews or interventions will be documented in the clients chart, with an explanation of decisions made.
11. Be informed of how to contact your counselor or case manager in an emergency situation.
12. Request a referral for a second opinion at any time.
13. To be free from restraint or seclusion, of any form, used as a means of coercion, discipline, convenience, or retaliation
14. Confidentiality of your personal information within constraints of the law. Have all that you say treated confidentiality and be informed of any state laws placing limits on confidentiality.
15. Personal privacy, within the constraints of the treatment plan.
16. Be informed of the use of special observation or recording
17. Give informed written consent regarding participation in a research study, with the exception of a client under age eighteen (18) written consent shall be provided by the client's parent or legal guardian.
18. Request a written statement of charges and services and be informed of policy for the assessment and be informed of the policy for the assessment and payment of client fees.
19. Review your case record and be informed of your status in the treatment program.
20. Receive one free copy of clients records in accordance with KRS regulations
21. File a grievance, recommendation, or opinion regarding the services the client receives without interference or retaliation.
22. File a grievance with Family Care Counseling Solutions, LLC. at info@familycareky.org 859-261-0086 525 West 5th St Suite 116 Covington KY 41011.
23. File a grievance with the Commonwealth of KY-Office of Ombudsman at kyombud@ky.gov; 866-596-6283; 209 St. Clair Street, Frankfort KY 40601.