WELCOME TO FAMILYCARE COUNSELING SOLUTIONS, LLC!
1. Provide Accurate and Timely Information
- Provide complete, accurate, and relevant personal and clinical information to support effective assessment and service planning.
- Inform your treatment team of any significant changes in your condition, circumstances, or progress toward goals.
2. Fulfill Financial Obligations
- Provide necessary financial information to support accurate billing.
- Pay fees in accordance with the financial agreement made at the time of admission.
3. Respect Appointment and Attendance Policies
- Understand and adhere to FFCS’s cancellation and attendance policy.
- Keep scheduled appointments with your assigned treatment team or direct care workers.
- Notify us as early as possible if you need to cancel. A minimum of 24 hours' notice is required.
- Clients who “No-Show” without calling to reschedule at least 24 hours in advance two times may have their services suspended immediately.
- To reinstate services, a one-on-one meeting with your treatment team is required.
- Clients will remain eligible for crisis and referral services during a suspension period.
4. Participate in Your Treatment
- Be actively involved in developing your treatment plan and setting personal goals.
- Ask questions if you do not understand any part of your treatment plan, services, or recommendations.
- Follow through with agreed-upon treatment activities and recommendations.
- Participate in services as outlined in your Individual Treatment Plan and follow program guidelines.
5. Support a Safe and Respectful Environment
- Follow all agency rules, policies, and safety guidelines.
- Respect the rights and dignity of staff and other clients.
6. Plan for Service Completion
- When possible, provide several weeks' notice before terminating services to support a smooth and healthy transition.
- FFCS is committed to ethical care and may provide referrals if it is determined that services are no longer the best fit. While referrals will be offered, FFCS cannot guarantee availability or treatment approach of external providers.
7.Know How to Access Emergency Support
- In case of a mental health emergency or crisis outside of business hours:
- Call 9-1-1 or go to the nearest emergency room.
- National Suicide Prevention Lifeline: (800) 273-TALK (8255)
Spanish: (888) 628-9454 or TTY: (800) 799-4889
- HELPLine (24-Hour Crisis/Suicide Intervention): (951) 686-HELP (4357)