Shift Manager Critique Form

Shift Manager Critique Form
Store:*
Name*

First NameLast Name

People:

	Yes	No	Comments
Managers greet each employee upon arrival:
Please and Thank You used for all interactions:
Targets recapped and employees thanked for efforts:
Positive attitude throughout the shift

Management Key Minimums:

	Yes	No	Comments
Service & Production Pre-shift checklist completed in detail
Prep complete for peak-pies,cookies, bacon, griddles, ready prior to peak:
Effectively utilizing DSPT
Talking on the floor and communicating with other managers
Targets communicated
Working as a team and keeping everyone engaged
Lockdown enforced
Travel paths throughout the shift and reacting to issues.
Vest on 100% of the time

Front Counter Focus/Curbside:

	Yes	No	Comments
Order takers are energetic and friendly. Totally customer focused.
Order taker using proper procedures: mobile orders, letting customer know where to go when finish on FC
Runner using correct procedures
Table service executed correctly: asking if they need anything else having condiments on hand.
Danger zones being monitored and reacting
Hospitality being. demonstrated
Service urgency
Guest recovery: demonstrating excellent customer service and the LAST recovery.

Production Focus

	Yes	No	Comments
Proper positioning
Reacting to danger zones
Cabinet/E-production management
Orders served off screen at proper times
Orders being pulled not pushed and reacting to screen immediately.
urgency in the grill
Production manager giving direction

Food Safety Focus

	Yes	No	Comments
All dates are in code: Primary/Secondary
Handwashing correctly
Hair nets in the kitchen/hats
Properly take temps on product
Cleanliness on shift
Towel buckets and no towels laying around
Knows ecosure questions

KPI's

	Comments
KVS
R2P
OEPE
GUEST COUNTS DT

Shift manager signature: *

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