For Further information visit the Residential Tenancies Authority (RTA) Website at rta.qld.gov.au or call the RTA's Contact Centre on 1300 366 311.
1. Application form: Property managers and owners must use a standardised tenancy application form which complies with the Residential Tenancies and Rooming Accommodation Act 2008 and the Residential Tenancies and Rooming Accommodation Regulation 2009.
2. Exemptions: Relevant lessors, as defined under section 57B(7) of the Act, are not required to use this standardised application form.
3. Ways to submit applications: Applicants must be given at least 2 different ways to submit their application, one of which must not be a restricted way. Restricted ways are
- where an applicant is required to provide their person information through an online platform to someone who is not the property manager or owner, but who is collecting the information on behalf of the proeprty manager or owner and/or
- a method that incurs a cost to the applicant such as an application fee or the cost to conduct a background check
4. Request for information from applicants: Applicants can only be asked for specific details, including proof of identiy, financial ability to pay rent, documents assessing their suitability and references. Applicants cannot be asked to provide information such as details about legal actions they have taken, inlcuding previous tenancy disputes or matters considered by the tribunal, history of rental bond claims, breach notices given by and to the applicant, and statements of credit accounts or bank accounts detailing transactions.
5. Verifying identity. An applicant can provide their identity documents either by presenting the original documents or providing a copy. The property manager or owner must not keep a copy of the original documents unless the applicant has given their consent. No consent is required if a copy of the documents is provided instead of the original.
6. The information provided must be used solely to assess an applicant's suitability as a tenant.
7. An applicant's personal information must be stored securely and only used for the application process.
8. An applicant should ensure that they keep a copy of their application form for their records.
9. If an applicant does not have the requested documentation, they should discuss with the property manager or owner what other documentation may be suitable.
Failure to comply with application process requirements is an offence, with a maxiumum penalty of 20 penalty units.
Discrimination in accommodation
If an appicant believes they are unlawfully being discriminated against, they should contact the Queensland Human Rights Commission.
The Commission handles complaints of discrimination, including those based on race, gender, age, disability, relationship status, sexuality, and other protected attributes under the Queensland Anti-Discrimination Act 1991. The commission can provide guidance on how to file a complaint and assist in resolving issues related to unlawful discrimination.
Assessment of an Application
A property manager or owner will assess the suitability of an appicant based on the information provided, including checking tenancy databases identified in item 15. If an appicant is listed on a tenancy database, they will be informed of the listing details. For more information visit the RTA's website.
An applicant should ensure that they complete the application in full with true and correct information.
A property manager or owner is not required to provide reasons to an applicant on why their application is unsuccessful.