Escape Of Water

Please locate your stop tap and turn off the water supply immediately to prevent further damage.

If you are unable to turn off the water, please contact a local plumber as soon as possible for assistance.

Be aware that you may incur charges if the water has not been turned off prior to attendance.

Severe Electrical Fault

For your safety, please take the following steps:

Do not touch any electrical switches, sockets, or exposed wiring.

If safe to do so, turn off the electricity at the main fuse board to prevent further risk.

Contact Northern Powergrid immediately to report the fault and request urgent assistance.

If you suspect smoke, burning smells, or sparking, call the Fire & Rescue Service as well.

Your safety is the priority. Do not attempt to investigate or repair the issue yourself.

An Issue Preventing Access Or Exit From Your Home

If you are unable to enter or exit your property, please take the following steps:

Check all keys available to you and retry using each one to gain entry or exit.

Ensure you have attempted all accessible doors that may provide safe access.

If you still cannot enter or exit, you may contact a local locksmith for assistance.

Please be aware that you may be liable for any locksmith charges, depending on the reason for the call.