Request a Repair

  • Request a Repair

    Please complete the form to report your repair issue and help us respond quickly.
  • Has this repair been reported before?
  • Is this a repeat issue?

  • Emergency Leak / Escape of Water

  • ESCAPE OF WATER — Please locate your stop tap and turn off the water supply immediately to prevent further damage. If you are unable to turn off the water, please contact a local plumber as soon as possible. Be aware that you may incur charges if the water has not been turned off prior to attendance.

  • Is water actively leaking now?
  • Is the leak contained?
  • Is it affecting electrics, ceilings, walls, floors, or another property?
  • Can the water supply be isolated?
  • How quickly is the water leaking?

  • Plumbing in Bathroom or Kitchen

  • Is the issue preventing normal use?
  • Has this happened before?
  • Is water currently leaking or escaping?
  • How quickly is the water leaking?
  • Can the water supply be isolated?
  • Is the leak contained?
  • Is it affecting electrics, ceilings, walls, floors, or another property?

  • Boiler, heating and/or hot water

  • Is there no heating, no hot water, or both?
  • Is the pressure gauge low?
  • Have you tried resetting the boiler?

  • Electrical Fault

  • SEVERE ELECTRICAL FAULT — For your safety: Do not touch any electrical switches, sockets, or exposed wiring. If safe to do so, turn off electricity at the main fuse board. Contact Northern Powergrid immediately. If you suspect smoke, burning or sparking, call Fire & Rescue. Your safety is the priority — do not attempt to investigate or repair the issue yourself.

  • Is there any burning smell, smoke, sparking, or exposed wiring?
  • Has the power gone off fully or only in one area?
  • Have you checked the fuse board?
  • Is the issue affecting heating, cooking, or essential equipment?

  • Mould, damp and/or condensation

  • Is there visible black mould?
  • Is the area near a window, external wall, ceiling, or leak?
  • Are any children, elderly people, or vulnerable occupants affected?

  • General Maintenance

  • What kind of issue do you require assistance with?
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  • Do you consent for keys to be used to access the property if you are not home?*
  • In the event of an emergency (such as escape of water or electrical fault), do you consent to emergency access even if we cannot reach you first?*
  • What is your preferred contact method?*
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