Subcontractor Statement of Work

• Installers must review paperwork within 24-48 hours of receipt
• Installers must formally accept or decline scheduled work no later than 2 weeks before the scheduled start date via Salesforce/Outlook. For declines you must include the Installation Manager, Installation Field Specialist and the Project Coordinator on the email. They will be evaulated individually and you must include the reason for the decline. 
• Installers are responsible for maintaining their installation calendar and communicating any non-Pella appointments to the Project Coordinators to ensure that you aren’t double booked

• Plan to arrive at the job between 7-9Am unless otherwise designated by the city ordinance/HOA. If you are running late inform the homeowner and Project Coordinator

• Installer must inventory the product to ensure there is no damaged or missing product prior to the existing product being removed from the openings.

• If there are concealed conditions, damaged or missing product. Gather facts and assess the situation before communicating it to the homeowner. Once you have all of the facts contact the Project Coordinator and Installation Field Specialist for a resolution and then communicate it to the homeowner
• The same lead installer is required to be on the job from start to finish and work full days
  
• Must have physical supervision on all jobs
  
• The number of days of installation is estimated by the Installation Field Specialist if its feasible to complete the job sooner, do so
  
• Be pro-active and notify the Project Coordinator  immediately if you anticipate that the Installation won't be completed within the allotted time due to unforeseen circumstances
  
• Must communicate with customers throughout installation as to what has been done, upcoming and completion time
  
• Any additional work that arises during the Pella installation must completed outside of the scheduled installation. This also requires a signed contract directly with the homeowner. You required to inform the Project Coordinator of any additional work performed
• Remove all trash and debris daily
  
  
  

• Walk the job and demonstrate the product operation.
• Any recovery items must be noted on the Certificate Of Completion
  
• Note any changes made by the homeowner that deviates from whats on the original contract in comparsion to what was installed Example; the home owner changes the room location of unit 
• Installer must be in communication with the Project Coordinator to schedule recoveries for install, service and to collect any payment if applicable as indicated on the Certficate of Completion. Contact the Project Coordinator, so that they can run the credit card while you are on site 
  
• Remove any trash and leave the job site cleaner than before you started
  
• Email a copy of the Certificate Of Completion to the Project Coordinator immediately after the installation is completed at hscprojectcoordinators@pella.com
  

• Invoicing must be emailed to pella-acctspayable@pella.com within 24 Hours of installation being completed
• All submissions must include:
  • Job number and name # in the subject line 
  • Your company invoice on your company letterhead with listed charges as outlined on the PAF
  • Certificate of Completion, ALL FIELDS MUST BE FILLED OUT 
  • Project Acceptance Form (PAF) 
  • Lead pictures if applicable
  • Receipts for material purchased

 ***Emailed invoices go through a 3 step approval process. Typical turnaround time is 24-48 hours but can take up to 72 hours.

**Invoices will be rejected if any of the required paperwork is missing, incorrect format, if the Certificate Of Completion is not signed or money is not collected. You will be advised via email if an invoice has been rejected. 

**Draw's (parital payments) can be submitted as the job progress's and done on a case by case basis. You must submit the PAF and your company invoice for a draw. Submitting the COC is not required for draw request.