Customer Satisfaction Survey Form

Client Questionnaire

We would greatly appreciate it if you could take a few moments to complete our client questionnaire. Your feedback is invaluable in helping us improve our services and recognise our team for delivering outstanding service. Thank you for your time and support!
Name

First NameLast Name
What services did you use
Property Address (if your transaction was a property transaction) (optional)
How would you rate our overall service to you?*

Very GoodGoodAveragePoorVery Poor
Would you use the firm for your next house move in the future?*

YesNo
Would you recommend us to a friend?*

AbsolutlyYesNoDefinitely Not
Do you feel that the fees as charged are fair?*

Very FairFairAverageA little highUnreasonable
How well did we communicate with you?*

ExcellentGoodAveragePoorVery Poor
Did we explain the law and procedure in a way that was easily understood?*

Very EasyEasyAveragePoorHard to Understand
Are you happy with the service that you received?*

Very GoodGoodAveragePoorVery Poor
Were you provided with clear information and kept updated throughout the transaction?*

Yes, very goodYes, goodAverageNo, poorNo, extremely poor
Do you feel that the advice that you were given was suitable and took account of your circumstances?*

Very goodGoodAveragePoorVery Poor
Were we polite and professional in our dealings with you?*

Very goodGoodAveragePoorVery poor
Do you feel confident that we showed that fair treatment of clients was an important issue to the firm?*

Very goodGoodAveragePoorVery poor
How did you find our onboarding process? Can you suggest any improvements?
Do you have any comments on our service in general?
Did a particular member of staff stand out to you? Who would you like to mention and how did they excel?
Are you happy for us to use your feedback anonymously across our social media platforms?*

YesNo
Thank you for your time and for providing valuable feedback - it really does help us in our mission to deliver excellent client care.
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Client Questionnaire