Order Confirmation
Please note that orders are not confirmed until payment is received and you have been provided with a Catering Confirmation.
Final Numbers
Final catering numbers and dietary restrictions/allergies must be confirmed in writing seven business days out. Any changes made less than seven business days out may incur a fee.
Dietary Restrictions & Allergens
Allergies are a top priority to our culinary team, and our chefs will make every effort to ensure that meals are prepared safely. However, all allergens are present in our kitchen and a lack of cross-contamination cannot be guaranteed. Guests with a high degree of sensitivity should take extra care and precautions.
Cancellation Policy
Cancellation requests must be in writing. Orders are not considered cancelled until acknowledged by a member of our Coordination team.
Day-of-Event Contacts
If you have any questions, concerns or issues with your order on the day of your event, please contact our Operations team at 780.492.8501.
Any inquiries prior to the day of your event can be directed to your Client Coordinator.