Replacement Request For Missing and Defective Puzzle Pieces

Replacement Request For Missing and Defective Puzzle Pieces
Galison, Mudpuppy and Brass Monkey work very hard to ensure the highest quality in our products. If you have a puzzle with either defective or missing pieces and have purchased within the past sixty (60) days, please use this form to request a replacement.

Due to the nature of our manufacturing process, we are unable to replace individual puzzle pieces. Our puzzles are printed at several factories that each use a different mold, which makes individual piece replacement difficult.

If the purchase was made on Amazon or another retailer, we recommend that you contact that retailer directly for a refund/credit. We have arrangements in place with our distributors that allow for them to accept defective items, and that is often the quickest way to resolve issues.

This form can only be used for customers in the United States. Outside of the United States, please contact the retailer/store from which the puzzle was originally purchased.

Thie form will require the following information in order to be completed:
- Your contact information
- Purchase receipt
- ISBN (found on box)
- Batch Number (found on box)
- Photo of the front of the box
- Photo of the back of the box
- For missing pieces: photo of completed puzzle so we can see the missing pieces
- Photo of defective pieces (if applicable)
Our team will review your submission and if approved, you will receive an order confirmation via email. Replacement orders are processed twice a month and we can only honor 2 courtesy replacements for a single customer.

If you need further assistance, please reach out to the Help service on the appropriate website. Thank you!

Please tell us what is wrong with your puzzle*

Missing puzzle piece(s)Lifting or separationBox damaged in transitOther
Where was your purchase made?*

For purchases made on our websites (Galison.com, Mudpuppy.com, BrassMonkeyGoods.com)
Please enter the Order Number (found on your Order Confirmation email, sample below).*

For purchases made on Amazon.com
Please go into your Account on Amazon and initiate a return. Although it says to contact us, you can click on the "Continue to return options" at the bottom as highlighted below.
From there, you will be able to select an option for a replacement, exchange or refund (as shown below).
(We have been trying to get Amazon to change this on their site as we understand it's very confusing but have unfortunately been unsuccessful.)

For purchases made at other retailers

Receipts must show the puzzle, store and date of purchase
Store Name*
Store Address*

Street Address

Street Address Line 2

CityState

Postal / Zip Code
File Upload*

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Please provide the following information and photos for your defective puzzle
Puzzle Name*
The title of the puzzle can be found on the side of the box
The ISBN and Batch Number are located on the back of the box on the puzzle, most commonly in the lower right corner. The ISBN starts with the numbers 978 and the Batch Number starts with the letter M.
ISBN*
13 numbers beginning with 978 - do not include dashes
Batch Number*
8 characters, starting with M
Photo - Front of Box*

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Photo - Back of Box*

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Photo of completed puzzle with missing pieces or defective pieces*

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Please provide your contact information

Note: We cannot ship internationally or to PO Boxes/FPO/APO/DPO addresses
Name*

First NameLast Name
Email*
example@example.com
Address*

Street Address

Street Address Line 2

CityState

Zip Code
Phone Number*
Please enter a valid phone number.

Please select your preferred puzzle replacement
Do you want the same puzzle or a different one?*
We unfortunately cannot guarantee that the same puzzle is still available/in stock. If you prefer the same puzzle but it is not available, our Customer Service team will contact you directly.
Available Replacement Puzzles

By submitting this form, I understand replacement requests are only valid for US shipping addresses and can take up to 15 business days to be processed.
Please verify that you are human*
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Replacement Request For Missing and Defective Puzzle Pieces

For purchases made on our websites (Galison.com, Mudpuppy.com, BrassMonkeyGoods.com)

For purchases made on Amazon.com

For purchases made at other retailers

Please provide the following information and photos for your defective puzzle

Please provide your contact information

Please select your preferred puzzle replacement