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Before filling out this form, please make sure you've reviewed our FAQs and our Help Center for answers to common questions. 

  

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Can I pause my subscription? 

Yes, if you’re on a monthly plan, you may be able to pause your subscription for 1, 2, or 3 months. While paused, billing stops and access is temporarily suspended. Annual plans and some membership types don’t allow pausing. To pause:

1. Sign in and go to Account Settings
2. Click Manage next to your subscription
3. Select End Membership, then choose Pause if the option is shown

If you don’t see the pause option, your plan likely isn’t eligible.

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How can I cancel my subscription?

You can cancel anytime from your account or the app store where you signed up. If you’re using the website:

1. Log in and go to Purchases & Payments
2. Click Manage next to your subscription
3. Select End Membership to cancel 

If your subscription is through an app store (Apple, Google, etc.), you’ll need to cancel it directly there. Canceling on our site won’t stop charges from app store purchases.

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Have a Billing Question?

Here are some common things we see:

You paid but can’t access videos?

You might have two accounts—one with a typo and one with the correct email. Make sure that you're signed into the correct account.

See two charges?

This is often due to duplicate accounts with different email addresses. Check to see if you maybe have a second account. 

Why  don't I see the newest video that was added?

This happens occassionally due to device caching. Please try signing out of your account and then back in. 

Read More Billing FAQs →

How Do I Sign In to My Account?

You can sign in via our website or mobile app using either a password or a Magic Sign In Link.

 
To sign in via web:

1. Go to the Sign In page
2. Enter your email
3. Click Send me a sign in link or enter your password 

To sign in via app:

1. Open the app and tap Sign In
2. Enter your email
3. Choose a Sign In Link or enter your password

If your Sign In Link doesn’t arrive, check your spam folder or try again and make sure to double-check that your email is correct.

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How Do I Reset or Change My Password?

You can update your password anytime while logged in, or reset it if you’re locked out.

If you’re logged in:

1. Go to your Account Settings
2. Click Set New Password
3. Choose to update it with your current password or get a reset link by email

If you forgot your password or if it's no longer working:

1. Go to the Sign In page
2. Click Sign in with password, then Set new password
3. Enter your email to receive a reset link

Be sure to check your spam or junk folder if the email doesn’t arrive.

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How Do I Request a Refund?

It depends on how you subscribed:

Subscribed via our website?

Please continue this form to contact our support team. We’ll be happy to help based on our refund policy.

Subscribed via mobile app (Apple or Google)?

We can’t issue refunds for in-app purchases. You’ll need to request a refund directly through the App Store or Google Play.

Refund approval is handled entirely by the app stores and is not guaranteed.

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Why Isn’t My Video Playing Smoothly?

Playback issues can be caused by slow internet, outdated browsers, or too many tabs or apps running.

Try these quick fixes:

1. Sign out and back in to your account
2. Clear your browser or app cache
3. Force close your browser or app
4. Update your browser or app
5. Close other tabs and background apps
6. Lower the video quality
7. Restart your modem/router
8. Disable browser extensions

If issues continue, contact support with your device and browser info so we can help.

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Still need help? Click "I still need help" below to fill out the form and we’ll get back to you as soon as we can.

How Do I Download an Invoice or Receipt?

It depends on how you subscribed:

Subscribed via our website?

Log in, go to Payments and Purchases, then Invoice History, and click Download next to the invoice you need.

Subscribed via app store (Apple, Google, etc.)?

You’ll need to get your receipt directly from the app store’s billing section. We can’t access or resend those invoices.

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Still need help? Click "I still need help" below to fill out the form and we’ll get back to you as soon as we can.

Having Trouble in the App?

Here are some quick fixes for the most common mobile app issues:

Can’t access content via the app?

You may need to restore your purchase to reconnect your app store subscription.

Read More →

Getting login errors after an app update?

Try resetting your password, reinstalling the app, or restoring your purchase if prompted to create a new account.

Read More →

Still stuck?

Click "I still need help" below to fill out the form and we’ll get back to you as soon as we can.

 

Not Sure Which Option Fits?

No problem, we get it—sometimes your question doesn’t fit neatly in a box, and that’s totally fine.

 
Before sending your message, be sure to check out our Help Center for quick answers and guides. You might find exactly what you need there.  

Visit Our Help Center

 

Still need help? Click "I still need help" below to fill out the form and we’ll get back to you as soon as we can.