Customer Feedback Survey
Please let us know about your experience shopping at North Wales Raw Feeds
Website and Online Shopping Experience
Was the website easy to use and navigate?
*
Yes
Somewhat
No
If not, how can we improve?
Did you find the product information clear and helpful?
*
Yes
Somewhat
No
If not, how can we improve?
Did you find the delivery information clear and helpful?
*
Yes
Somewhat
No
If not, how can we improve?
Were you satisfied with the stock availability whilst you were shopping?
*
Yes
Somewhat
No
Did you feel our sales and promotions offer good value for money?
*
Yes
Somewhat
No
Did you receive a prompt and helpful reply from customer services if you contacted us?
*
Yes
Somewhat
No
If not, how can we improve?
Is there anything we could improve on the checkout, help, or product pages?
Delivery Experience
Did you find our delivery charges fair and reasonable?
*
Yes
Somewhat
No
Select your preferred courier:
*
DPD
FedEx
Other
Was the packaging effective in keeping your order frozen?
*
Yes
Somewhat
No
Any comments or suggestions on our packaging?
How satisfied were you with the order processing time?
*
Very Satisfied
Somewhat Satisfied
Not Satisfied
Any comments or suggestions on our order processing time?
How satisfied were you with the courier delivery?
*
Very Satisfied
Somewhat Satisfied
Not Satisfied
Any comments or suggestions on our courier delivery?
How reliable do you find North Wales Raw Feeds for delivering orders in the given timeframe?
*
Very Reliable
Mostly Reliable
Sometimes Reliable
Not Reliable
Do you shop at any other raw food suppliers?
*
Yes
No
Sometimes
If so, why? E.g. delivery cost, price of feeds, speed of delivery
Was the Click & Collect process smooth and convenient?
*
Yes
Somewhat
No
Not used Click & Collect
Any comments or suggestions on our Click & Collect service?
Would you pay extra for a Next Day delivery option?
*
Yes
No
Would you pay extra for a Saturday delivery option?
*
Yes
No
You and Your Pet
How long have you been shopping with North Wales Raw Feeds?
*
What are you pet's favourite products that we sell?
*
Is there anything you'd like us to stock in the future?
*
Do you have any other suggestions to improve our product and service?
How satisfied are you with our service overall?
*
Very Satisfied
Satisfied
Undecided
Unsatisfied
Very Unsatisfied
Please leave your email address if you would like us to contact you regarding any questions.
Name:
E-mail Address
Thank you for completing our survey.
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