the APTLD Complaints Process Working Group (CPWG) Logo

  • Call for Volunteers for the APTLD Complaints Process Working Group (CPWG)

    As part of APTLD’s ongoing commitment to accountability, inclusivity, and transparency, the APTLD Board has directed the establishment of a dedicated working group tasked with developing a clear, structured, and accessible complaints resolution process. This initiative is in response to growing member expectations for responsive governance and effective issue management, particularly regarding matters that may arise at APTLD meetings or in the course of APTLD operations. If you have any questions please feel free to contact us @ phavanhna@aptld.org or sec@aptld.org

  • Thank you Isobel Egerton, Domain Name Policy Lead, InternetNZ, APTLD Board

    Who was the first to take the initiative and join this group

  • When
    Opening Now ....

    Deadline

    Please submit your expression of interest by 23:59 Bangkok time (UTC+8), Friday, 30 June 2025.

    Who Can Join

    Participation is open to representatives from both Ordinary and Associate Members of APTLD. No prior experience in legal or policy matters is required, though backgrounds in governance, mediation, dispute resolution, or community management are especially welcome. 
    Stay Involved
    Make your voice count, get involved and help shape this Policy. Let us know how you envision it coming to life.

    It won’t take much of your time, and with many eyes on it, your input will be part of a collective effort.

  • Objective

    The primary goal of this new Working Group is to design and recommend an official APTLD Complaints Resolution Process. The group’s responsibilities will include:

    • Researching best practices for complaints handling in similar membership-based organizations;
    • Designing a transparent, fair, and timely procedure for submitting, reviewing, and resolving complaints;
    • Ensuring the proposed process is easily accessible to all members and consistent with APTLD’s values;
    • Delivering a formal recommendation to the APTLD Board for adoption and implementation.
    • The outcome will be a policy framework and practical workflow to effectively manage concerns raised by members, with a strong emphasis on due process and member trust. 

  • Your Contact

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  • Thank you for your Contribution!

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