Service Enquiries Form

Service Line
Merlo UK Aftersales Enquiries
Are you a dealer or key account?*

DealerKey Account
Thank you for your enquiry.

For assistance with your machine, please use our Merlo dealer locator tool to find your nearest dealership who will be able to assist you with your enquiry.

www.merlo.com/gbr/en/dealers-merlo/
Select Dealer*
Name*
Depot Post Code*
Please type depot information:
Email*
Contact Number:*
Agricultural or Construction?

AgriculturalConstuction
ASM*
Key Account
Contact Type*

Technical Support RequiredDocumentation requiredDiagnostic Tool/ Licence Support RequiredPolicy Claim RequestEngine QueryOther
New Enquiry/Open Enquiry

New EnquiryOpen Enquiry
Urgent technical assistance needed e.g. Currently on site with machine*

YesNo
Documentation Type*

Load ChartsOperators ManualsWiring DiagramWorkshop ManualOther
Fault as reported by customer:*
Error Codes*
Diagnostic Time Spent (Hours)*
Diagnostic Write Up: *
Select Model*
Model*
SAV (Example Format D12345)*
Chassis (Example Format D1234567)*
Machine Hours*
Information/Update Request
Thanks for reaching out. One of our service team members will investigate your request and get in touch with you as soon as possible.
Tool/Licence Type

M-ToolHydratecnoDeutz SerdiaFPTOther
Ensure following Checks Completed & Tick to confirm*

Is the M-Tool Licence up to date?Is the Value CAN software up to date?Has the anti-virus software been checked?Has it been tested on another machine?
Serial Number:
Username:
Tel:*
Email
example@example.com
Images/Files

Attach images/files where available
Cancelof
Select engine*

Perkins (DiPerk)Iveco (FPT)Rehlko (Kohler)Deutz
New/Open*

New calloutOpen case
Comments:
Policy Requests

THIS REQUEST MUST BE SENT TO YOUR AREA SERVICE MANAGER WITHIN 28 DAYS OF THE FAILURE

WARRANTY CLAIM TO BE SUBMITTED WITHIN 30 DAYS OF THE AGREEMENT DATE.
Your Technical Documentation Request
Thanks for reaching out. A member of our service team will contact you shortly regarding your request for technical documentation.
Still Having Trouble with Your M Tool?

If you've completed all the checks above and are still experiencing issues with your M Tool, please submit the attached form. A team member will contact you as soon as possible to help resolve the problem.
To ensure efficient and effective handling of engine-related issues requiring direct manufacturer involvement, we are implementing a refined process. Given the diverse range of engine manufacturers across our Merlo machine portfolio, adhering to the following steps and providing required information is crucial for accurate prioritisation, transparent communication, and performance monitoring.

Please follow the process outlined below for all engine issues necessitating on-site attendance by the engine manufacturer:

This standardised approach will enable us to:

Accurately categorise callout urgency: Ensuring timely support based on the specific engine manufacturer's protocols and the severity of the issue.
Maintain clear and consistent communication: Providing you with regular updates on the job status and progress directly from the engine manufacturer.
Effectively monitor dealer performance: Allowing us to track the overall efficiency and success of these support interactions.

Iveco Engines: Download & complete FPT Care & Assistance form (See link below) and email form to iccans@iveco.com; Assistance assistance@fptindustrial.com; & cc Service service@merlo.co.uk

FPT Form Download

Deutz Engines: Download and complete Deutz AG(UK) Service request form (see link below) and email to service.uk@deutz.com; & cc Service service@merlo.co.uk

Deutz Form Download

Rehlko (Previously Kohler) engines: Complete alongside Rehlko callout request form & email Karl Wood KARL.WOOD@rehlko.com; & cc Service service@merlo.co.uk

Kohler Form Download

Perkins Engines: Complete service request form DiPerk Warranty Request Form & submit.

For all other service enquiries, please email service@merlo.co.uk or call 01425 480806 Option 3.
Thanks for your enquiry. One of the service team will follow up with the engine OEM and will contact you as soon as we have an update.
Complete Form below for new callout requests

https://form.jotform.com/250504930897362
Contact Request
Thank you for reaching out. One of our service team members will investigate your request and get in touch with you as soon as possible.
Technical Assistance Request:

Thank you for reaching out. A member of our service team will contact you as soon as possible regarding your request for technical assistance. Alternatively, you can contact the service team on 01425 480806.

Thank you
Enquiry Handled by:

Steven FowlerStuart HenryLuke CrowhurstJames LeachFran CullenRachel WeirService AdminOther
How was this case resolved:
Customer Name*

First NameLast Name
Customer Address*
Customer Contact Number*
Delivery Date*

DayMonthYear
Date
Warranty End Date*

DayMonthYear
Date
Failure Date*

DayMonthYear
Date
Failing Part Number*
Failing part Description*
Write detailed diagnostic write up and findings*
Describe rectification*
Total Labour (Hrs)*

Please provide a justified reason for your request (reason you feel this is an exceptional circumstance)*
Does the machine have a Merlo Dealer Service History*

Should be Empty:

	Part Number	Part description	Qty
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

	Parts	Labour	Other (Please give details)
Dealer Contrbution
Customer Contribution

Service Line

Merlo UK Aftersales Enquiries