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  • Kinefinity Repair Request Form

  • Customer Information

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  • Equipment Information

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  • Reminders

  • * Once 1SourceVideo receives this form submission, a representative will call you over the phone to make sure that we have the correct information.

    * Depending on the type of repair, it will take 10-20 business days minimum to complete your action. Once repaired, we'll call you for assurance, and then we'll provide an approximate turn around time.

    * In cases where 1SourceVideo is unable to process a repair, your service will be transferred to Kinefinity supprot headquarters in Bejing China. A new repair ETA and cost will be administred at this time directly with the manufactuerer.

     * 1SourceVideo guarantees our work for 10 days after you recive the repaired product. After 10 days, 1Sourcevideo is not responsible for any issues that may occur. 

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