Warranty Claims Policy with Dayco Authorised Distributors
| Element |
Details |
| Repairs approval |
Approval by Dayco is required prior to commencing repairs. |
| Repair labour rate |
Dayco will pay a maximum of $100.00 /hr (ex GST) for labour claims. |
| Repair times |
Industry repair guides will be our reference for repair times |
| Dayco parts cost |
Dayco parts replaced under warranty will be credited to the supplier. |
| Quote before repair |
Approval by Dayco is required prior to commencing repairs |
| Vehicle details |
Make, model and odometer reading at install & failure must be provided. |
Other factors:
Stock rotation
We will support and encourage all customers to implement stock rotation procedures. This is an important element of delivering product improvements to the market.
Claims resolution target time
Dayco will aim to settle claims within 30 days from submission of full claims documentation.
Product return
All Dayco supplied product/parts must be returned to Dayco promptly. Subject to the rights and remedies under the Australian Consumer Law, products supplied but not manufactured by Dayco will be subject to 3rd party manufacturers warranty process and their findings.
Data security and privacy
Customer supplied data will be treated in accordance with Statutory provisions and Dayco policy for privacy and security. Registered users of the Dayco Website www.dayco.com.au will have available to them via the website the following benefits and access provisions: new product information and applications,
technical bulletins, training videos, Warranty statement, warranty claims forms and other controlled documents.
This policy applies to handling claims under the Dayco Warranty or Dayco Timing Belt/Timing Belt Kit Warranty as provided in Dayco Australia Pty Ltd's (Dayco) warranty statement, (available online at https://dayco.com.au/warranty.aspx (Warranty Statement)). This policy is to be read in conjunction with the Warranty Statement.
The Warranty Statement (and this policy) is supplementary to the Australian Consumer Law.
Remember that, in respect of acquisitions by 'consumers' (as defined in section 3 of the Australian Consumer Law), Dayco's goods come with guarantees that cannot be excluded under the Australian Consumer Law. 'Consumers' are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. 'Consumers' are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits conferred on 'consumers' by the Warranty Statement are in addition to other rights and remedies that
'consumers' may have under a law in relation to the goods to which the warranty relates.
For the avoidance of doubt, this policy is subject to any rights and remedies under the Australian Consumer Law.