Mountain Community Insights Feedback Survey
Thank you for taking the time to complete this survey. Your feedback is vital to help us understand how Mountain Community Insights (MCI) is working for your agency and to identify opportunities for improvement. This survey should take approximately 10 minutes.
Agency Information
Agency Name:
*
MANNA Agency ID #:
*
Email:
*
example@example.com
Agency Representative Name:
*
First Name
Last Name
Agency Representative Role/Title:
*
Back
Next
Platform Usability
How easy is the platform to use?
*
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
Which option most accurately describes your use of MCI?
*
Live intake: A device or devices are open at each distribution, with a volunteer completing intake through MCI as neighbors come in.
Live intake and paper forms: A device or devices are open at each distribution, but you may switch from live intake to paper forms in order to prevent long wait times for neighbors.
Back-entry of paper forms: Intake is completed primarily on paper forms, which are consistently entered into MCI at a later time.
Paper forms: Intake is completed primarily on paper forms, which are not consistently entered into MCI.
Other
Have you experienced any technical issues while using the platform? Please describe:
0/200
Back
Next
Training & Support
Did you receive adequate training to use the platform effectively?
*
Yes
Somewhat
No
What type of training or support would help you feel more confident using the platform? Check all that apply.
*
Additional live training sessions (in person)
Additional live training sessions (virtual)
Pre-recorded training videos
Regular MCI office hours
Access to peer support (e.g., other agencies using MCI in your area)
None
Other
Back
Next
Devices
If applicable, how would you rate your satisfaction with devices received from MANNA? (e.g., laptops, tablets, scanners, hotspots)
*
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Not applicable
Have you experienced any issues with MANNA provided devices? Please describe:
Back
Next
Workflow Impact + Neighbor Experience
How has the platform affected your agency's workflow in regards to neighbor intake?
*
Significantly improved
Somewhat improved
No change
Somewhat worsened
Significantly worsened
What feedback, if any, have you received from neighbors about the transition to digital intake via the MCI platform?
What benefits have you observed for your agency by using the platform? Check all that apply:
*
Quicker neighbor intake
Improved neighbor intake experience
Improved volunteer experience
Easier reporting
Reduced paperwork
Use of data for grant opportunities
None
Other
What challenges or barriers have you encountered in implementation?
Back
Next
Overall Satisfaction & Recommendations
Overall, how satisfied are you with MCI?
*
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Would you recommend MCI to other pantries?
*
Yes
No
Unsure
Would you share a story demonstrating how MCI has supported your pantry? Stories may be published in the MCI newsletter or MANNA Message.
Are there any improvements you would recommend?
Any other comments or suggestions you’d like to share?
Submit
Should be Empty: