Pickup & Drop-Off Policy
Standard pickup and drop-off hours are between 8:00 AM and 5:00 PM.
Earlier or later pickup/drop-off times require prior trainer approval.
Late Pickup
Dogs must be picked up on the scheduled pickup date during normal business hours.
If your dog is not picked up by 5:00 PM on the scheduled pickup date, an additional boarding day fee of $65 will be charged.
Example:
If your training program ends on Friday and you have paid through Friday, your dog must be picked up between 8:00 AM and 5:00 PM on Friday. If your dog remains after 5:00 PM, an additional boarding day fee of $65 will be added, and pickup will occur on the next business day unless other arrangements have been approved.
After-Hours Pickup or Drop-Off
Approved after-hours pickup or drop-off requests are subject to a $100 emergency fee.
No-Show Pickup
If a scheduled pickup is missed without prior approval:
• Additional boarding day fee: $65 per day
• Dog must be picked up on the next business day
• Additional fees continue to accrue until pickup
All outstanding fees must be paid before the dog is released.