• Trailer Condition Report

    Submit report before and after your trailer hire.

  • Hire Start - Trailer Condition Report

  • Trailer Light Troubleshooting

    Thanks for letting us know. We maintain our trailers regularly, but if the lights aren’t working, here are a few things to check:

    • Inspect the trailer plug pins – Look for any damage or dirt.
    • Wiggle the plug – Sometimes, a loose connection can be the issue.
    • Try a different adapter – If using one, swap it with another.
    • Test another trailer – Plug into a different trailer to see if your vehicle plug is working correctly.


    We always inspect and service our trailers to keep them in top condition. If the issue persists, let us know—we’re happy to help!

  • Any other issues with the trailer that you would like to report can be done using the link below:

    Report Other Issues

  • Hire End - Trailer Condition Report

  • Lockbox flashing red and beeping 4 times once?

    This means the PIN you entered is not valid.

    Double-check your booking to make sure your return time is correct.

    If you extended your hire, a new PIN was sent to you. You must use this new PIN within 6 hours to activate it.

    Need a new PIN? [Click here to request one.]

    Lockbox is flashing red and beeping 4 times in a row (and doing this 6 times)?

    This usually means something is stuck in the lock.

    Try this:
    Give the lockbox a few firm taps with the back of your hand, right where the number 5 is on the keypad. This usually clears the jam and lets you open it.

    If it still doesn't work, please call us on 0480 375 450 — we're here to help!

  • Thank You.

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