It is BROKEN!
Name
*
First Name
Last Name
Email (use lower case)
*
example@example.com
Where is the issue located
*
Please Select
Anaheim
Laguna Hills
Long Beach
Santa Ana
Admin Office
Annex
Offsite
What type of Device is having issues
*
Internet/Network outage
Computer/PC
Printer
Desk/Counter Phone
PC Accessory (Bar code scanner, Doc Scanner, etc)
Cell Phone or iPad
Scanner/Receiver Gun
DDI/ERP System
Credit Card Pads
Software Issue
Other
Which device is having issues? (Please provide as much information as possible as to the location of the device)
*
If there is an printec label on your device, please provide (ex: JS-SA##)
When did the issue start?
*
-
Month
-
Day
Year
Date
Please describe the issue with as much detail as possible. More information is better.
*
Please describe any troubleshooting steps, if any, that you have taken.
Have you rebooted the device
*
Please Select
Yes
Yes
Yes
FYI - The answer to this BETTER be YES :-)
Is anyone else affected by the issue
*
Yes
No
What other people, devices or locations are having similar issues
How urgent is this issue
*
Please Select
Critical - Work has stopped
High - Major disruption
Medium - Some disruption
Low - Minor issue
Please upload any screenshots or supporting documentation that would help troubleshoot.
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