Australia to New Zealand Caravan Shipping – Booking Agreement & Confirmation Pack - GST Exemption

Welcome — you're just a few steps away from booking your caravan shipment with Willship International.

This form will guide you through the process step-by-step, from providing key details to uploading your documents. You can complete it at your own pace and save your progress if you need to return later.

⏳ Heads up: This form is comprehensive and may take a little time to complete — but that’s by design. It’s here to make sure you’re well-prepared, fully informed, and that there are no surprises along the way.

💡 If you get stuck or have questions at any point, just give us a call on  07 3267 3694 — we’re here to help.

📋 Before You Begin

To complete your booking, please ensure you have read through all of the information in our Caravan Shipping Guide and you have the following documents ready to upload:

✅ Proof of purchase (invoice or bill of sale)
✅ A PPSR certificate confirming no security interest is required– Get it here
✅ Registration certificate
✅ Passport photo (signed)
✅ Photo of the Tow Hitch
✅ Your flight booking confirmation (if you're yet to depart)
✅ Completed NZ Customs Forms (required for private imports):

📄 NZCS 224A – Application for Customs Number (Download)
📄 NZCS 218 - Bringing Personal Household items into New Zealand (Download)
📄 MPI – Supplementary Declaration for Personal Effects (Download)

📝 You can complete these forms digitally or by hand, then save them as PDFs ready to upload on the next steps.

🚢 Sailing Schedule
Have you selected a sailing date you’d like to aim for?

You can view our current Roll-On, Roll-Off Sailing Schedule here:
👉 View RORO Sailing Schedule

Please keep in mind: caravans must be delivered to the port 3-5 business days before the listed departure date.

When you're ready, please answer the questions below and then click Next to begin.

🚀 Ready to Begin?

Click “Next” to start your booking.

💡 Need more time? You can save your progress and return later at any stage — your information will be securely stored.

✅ Great work so far!

Before we move on to uploading your documents, we just need to run through a few quick questions to make sure you're fully ready to ship your caravan

These will confirm:

• Whether you're eligable for the NZ import GST Exemption
• If you'd like to include transit insurance
• That you've read and understand important shipping information

This section should only take a couple of minutes, and will help avoid any delays later in the process.

Please confirm whether you meet all of the following criteria to qualify for the GST exemption:

✅ You are a returning New Zealand resident or a first-time immigrant

✅ You have lived outside of New Zealand for at least 21 consecutive months

✅ You have owned and used the caravan in a personal name in Australia for at least one day prior to shipment

✅ You are importing the caravan for your own personal use, not for resale or commercial purposes

✅ There is no finance owing on the caravan, and you can provide proof of full payment 

✅ You will be in NZ when the vessel arrives with your caravan

To legally register and use your caravan on New Zealand roads, it must:

• Undergo a Warrant of Fitness (WOF) inspection
• Hold a valid Gas Safety Certificate

Willship can deliver your caravan to a NZTA-approved testing station near the port of arrival to help streamline this process.

Please confirm the following:

Would you like to take out a transit insurance policy?

If you'd like us to arrange this for you, we’ll simply need to know your caravans value. You can provide:

• The amount you paid for the caravan, or
• A current market estimate based on a similar caravan for sale online

The policy cost is 1.75% of the insured value + shipping costs, with a minimum premium of AUD $455.

There is a AUD $500 excess, which would be deducted from any claim payout if required (no upfront payment is needed).

Although international shipping is generally low-risk and we partner with highly reputable teams throughout the process, there are still elements beyond our direct control — such as port operators, quarantine cleaning staff, and depot handlers.

Because these third parties are not employed by Willship, we’re unable to accept liability for any loss or damage that may occur during transit.

For peace of mind, we strongly recommend taking out transit insurance to ensure you’re covered in the unlikely event something goes wrong.

RORO shipping is specifically designed for the transport of empty caravans. The keys must travel with the caravan, and all areas must be unlocked and accessible throughout the journey.

We strongly recommend that you do not leave personal items inside the caravan, as there have been past cases of unauthorised access and missing belongings.

That said, items that are considered to be part of the caravan can be left onboard.

A good way to think about it is:

“If I were selling this caravan to someone, what would I leave inside as part of the sale?”

✅ Generally acceptable items to leave:

• Bed linen, mattresses
• Built-in cupboards and furnishings
• Standard kitchenware (cutlery, crockery)
• Camping equipment that belongs with the caravan

🚫 Items that must be removed:

• Personal belongings (clothing, laptops, documents, valuables)
• Boxes of household goods or unrelated items
• Loose electronics or appliances not fixed to the caravan

If you choose to leave anything inside the caravan, please be aware:

🛑 Items are shipped entirely at your own risk
⚠️ Shipping lines or port staff may reject the caravan if excess or unauthorised cargo is found
💰 Additional charges may be applied by NZ Customs or MPI during inspection

Willship cannot accept liability for any loss, damage, or theft of items left inside the caravan.

When moving your caravan internationally, Willship International must rely on a range of third-party organisations and government bodies to complete the process. These include:

• Australian port workers who receive, load, and secure caravans for Roll-on Roll-off (RoRo) shipping
• Shipping lines and vessel crews responsible for transporting the caravans
• Destination port workers who unload cargo and prepare it for inspection
• Customs and biosecurity officers who may inspect your caravan
• Quarantine cleaning facilities (if additional cleaning is required)

As much as we wish we could, we simply cannot control the actions or timelines of these third parties. They do not work for Willship, and their processes operate independently from ours.

While issues are uncommon, occasional delays, inspections, or handling issues can occur — and this is true no matter which freight forwarder is used. We always do everything in our power to manage the process smoothly, but some elements are unavoidably outside our control.

In rare cases, additional port storage charges or customs inspection fees may arise. These fees are determined by third parties and are typically the result of unforeseen delays during the clearance process. While we always aim to avoid such costs, we believe it’s important to be transparent about when and why they can occur.

Situations That May Incur Storage or Inspection-Related Fees:

⏱️ Port Free Time Expiry
Most international ports and unpacking facilities provide three working days of free storage. If your caravan fails an initial inspection or is ordered for a Customs exam, and clearance cannot be completed within this window, storage charges may apply.

🔍 Customs Exams & Inspections
Customs may select shipments for inspection either at random or due to specific indicators. These inspections are entirely outside of Willship’s control and can include:

• Physical inspections (basic or detailed)
• X-ray scanning
• Sniffer dog screening
• Temporary seizure or further investigation

Customs rarely provide detailed reasoning for these actions, and Willship is not involved in their decision-making process.

🧼 Quarantine Cleaning Backlog
If Quarantine orders your caravan for cleaning or treatment and their contracted service providers are experiencing delays, it may not be possible to complete cleaning in time to avoid port storage charges.

💬 Important Note:
While these charges are not issued by Willship, we typically handle the payment on your behalf and then include them in your invoice for settlement. In many cases, we don’t agree with these charges or consider them fair — especially when caused by government agency backlogs. However, this is part of the system when importing into Australia using their port infrastructure. These charges are imposed directly by the port, unpack depot, or government agency and are payable before your cargo can be released.

If you’re moving and planning to transfer funds — whether from the sale of your house, a vehicle, or personal savings — our trusted partner SEND can help you save big.

With SEND, you’ll enjoy:

• Bank-beating exchange rates
• Same-day transfers
• Zero fees
• ASIC & AUSTRAC regulation for peace of mind 

Many of our clients have saved hundreds, even thousands, on their international transfers. Often enough to offset the cost of shipping their caravan.

✅ You're nearly there!
Great work! Now that we’ve confirmed the key details of your shipment, it’s time to upload the required documents so we can finalise your booking.

Please have your documents ready — if you’re missing anything, you’ll be able to save your progress and return later.

Thanks for uploading your documents — that’s the hardest part out of the way.

Before we finalise your booking, we just need to confirm a few final details:

• That you’re happy to proceed with the quote provided
• That all the information you’ve submitted is accurate

Please confirm that you’re happy to proceed based on the quote provided and the information you’ve submitted.

By selecting "Yes", you agree to the pricing outlined in your quote and confirm that all information provided in this form is accurate to the best of your knowledge.

Invoices are issued at the time of booking to confirm your shipment. We kindly ask that payment is made in full before your caravan is collected or delivered to our depot/port for shipping. Please note that we’re only able to arrange transport and accept caravans into our care once payment has been received and funds cleared. Delays in payment may affect collection dates, shipment schedules, or booking availability.

All business is subject to Willship's Trading Terms and Conditions which can be viewed here

Thanks so much for booking with Willship International. We’re excited to be working with you!

Our team has many years of experience moving caravans just like yours, and you can feel confident you’re in good hands. We’ll review your submission and be in touch shortly with the next steps.

In the meantime, if you have any urgent questions or updates, don’t hesitate to reach out to us.

We look forward to making this a smooth and stress-free experience for you.

Please hit the SUBMIT button and all the Information and Documents will be sent through to the Auto Team!!