Hampton U Online IT Support Request
Request assistance for IT support. How can we assist you today?
Your Name
*
Prefix
First Name
Last Name
HUID Number
*
Ex: 00123456
Email
*
example@hamptonu.edu
I am:
Please Select
Faculty / Staff
Current Student
Parent of Student
Alumni / Graduate
Phone Number
*
Please enter a valid phone number.
Preferred Contact Method
*
Please Select
Email
Phone
Microsoft Teams (Video Call/Screen Share Sessions)
What do you need assistance with?
*
Please Select
Canvas (Course Access or Navigation Issues)
HU Email / Office 365 Access
Password Reset (HU ID / INFOTECH Account)
Admissions Application Login
Financial Aid / Billing Portal
Harvey Library / Database Access
MyCampus Portal
Microsoft Teams or OneDrive
Course Not Appearing or Enrollment Error
System Access Denied or Locked Account
Video/Audio Playback Issues (Course Materials)
Software Downloads / Student Licenses
Website or Portal Page Not Loading
Technology Compatibility (Browser or Device)
Navigate App Issues
Registratuion
General Technical Support / Other
If you're not sure, select "My issue isn't listed".
Tell us a little more about your Canvas (Course Access or Navigation Issues) issue:
Please Select
Course not showing
Assignment won't upload
Cannot login to Canvas/password not working
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your HU Email / Office 365 Access issue:
Please Select
Can’t access HU email
Set up HU email on my phone
Unsafe / Phishing Email
Issues sending and/or receiving emails
Add / Remove an email inbox
Add/remove someone from group email
Accessing email calendars
Issues accessing / using Office Apps (Word, Outlook, Excel, etc.)
My issue isn't listed
Tell us a little more about your issue.
Tell us a little more about your Software Downloads / Student Licenses issue:
Please Select
Install new software
Update existing software
I need a software license
Need help accessing student software
My issue isn't listed
Tell us a little more about your issue.
Topic Issue
This is just to capture the selection of "Tell us a little more about your ___ issue."
Webpage URL
The URL address of the webpage that needs our attention (example: https://home.hamptonu.edu/about/)
Summary of Issue
*
Write a short summary of your issue.
Urgency Level
*
Please Select
Low
Medium
High
Description of Issue
Write a detailed description of your issue. Include all details so that we can best assist you.
Please attach any necessary documents or images to assist
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Hidden fields for ticket categorization.
Notes
Hidden field for team notes on a ticket.
Status
Please Select
New
In Progress
Hold
Meeting
Priority
Verify
Closed
Submit
Should be Empty: