New Client Request Form

New Client Service Request/Inquiry
Thank You for Considering Your Dog Smiles Pet Services!
We’re excited for the opportunity to care for your pet. To get started, please complete the questions below. This information helps us check availability and match you with the best sitter to meet your pet’s specific needs.

If, for any reason, we’re unable to accommodate your request, we’ll gladly provide referrals to other trusted pet care providers in the area.

We appreciate your interest and look forward to learning more about your furry family member!

Current clients can login to your account by visiting: https://yourdogsmiles.petssl.com/login
Name*

First NameLast Name
Email*
example@example.com
Service Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Phone Number*
Best Contact Number
May we text the number above?*

YesNo
Where did you hear about us or who referred you to us?*
About Your Pet(s)
Please tell us about your pets: Name, Breed, Size, Fears or Aggressions, Medications. *
What are the sizes of your pet(s)?

0-25lbs25-50lbs50-75lbs75-100lbsOver 100lbsOther
How does your pet(s) react to meeting new people? *
For Dogs: How does your dog(s) do on walks? Pulling? Reactions to other pets? Do you use a harness or anything to help with the pulling?*
If you do not have a dog just enter N/A.
Fears and Aggressions*

No Fears or Aggressions.Scared of new people.Scared of other pets.Scared of loud noises.Bite History, please include details in other.My pet is scared in the car.My pet shows fear when a new person enters the home.My pet has to warm up to new people before they can approach.Other
Do they require medications during our visits?

No Medical Requirements.Yes, supplements provided in food or treats.Yes, pills provided orally.Yes, injections required.Yes, my pet will need assistance but not carried down stairs.Yes, my pet will need to be carried down stairs.Other
Service Needs
What is your most immediate need?*

Dog Walks - daily reoccurringDrop In visits - As neededExtended Care (2 hours or more)Overnight Care (10-12 hours)Cat Sitting or Small Animal CareAdventure WalksPet TaxiHouse SittingGarden WateringLitter Box ScoopingLitter Box Cleaning/Yard Waste CleanupOther
First Date of service or Dates of Service: (Ex: July 12-21)*
RECOMMENDED VISIT SCHEDULES
To ensure your pet receives the highest quality care, we recommend maintaining their normal daily routine as closely as possible. Consistency helps reduce anxiety and prevents behavioral or health issues while you're away.

🐾 Pet Sitting (Dogs & Household Pets):
We recommend 3–4 visits per day for full-day care. This allows us to maintain feeding schedules, potty breaks, walks, and attention—just like they’re used to.

🐱 Cat Sitting & Small Animal Care:
We recommend at least one visit per day.
This ensures fresh food and water, a wellness check, litter box maintenance, and peace of mind knowing your pet hasn’t become stuck, stressed, or ill from extended isolation.

Your pet's safety and comfort are our top priorities!
Tell us more about your service needs. What dates and times you need visits, do they need to be fed, any medications, is this just as needed, certain dates or weekly reoccurring? *
How long would you like your visits to be?*

15 minutes30 minutes45 minutes60 minutes2 hoursOvernightOther
Any additional details you would like to share about your pet and home needs?
Home Entry and Meet and Greet
SERVICE NOTE – Key & Home Access
For the safety of your home and our sitters, we do not keep keys on file. Instead, we require the use of a lockbox, garage code, door code, or another secure method for key access.

For security reasons, we cannot accept keys left in unsecured locations such as under doormats, flower pots, or in unlocked homes.

Thank you for helping us maintain a safe and reliable service for everyone!
How will we gain access to your home?*

Door CodeLockboxGarage CodeOther
MEET & GREET
Before we begin services, we require a Meet & Greet. This initial visit gives us a chance to get to know each other and ensure we’re a great fit. A member of our management team will typically conduct this meeting.

If you prefer to meet with your assigned sitter directly—or if your pet requires a sitter-specific introduction—we’re happy to accommodate that for a small Meet & Greet fee.

Our team-based approach ensures consistent, reliable care. While we always strive to assign the same sitter for continuity, your pet may occasionally be cared for by different team members, depending on availability and scheduling needs. This allows us to provide uninterrupted service and the highest level of care.
Best meet and greet option for you and your pet(s):*

Meet with ManagerMeet with Manager and Sitter - Required ($35 Fee)Meet with Manager and Sitter - Preferred but not required ($35 Fee)Please recommend which option you feel is best for my pet(s).Other
NEXT STEPS AFTER YOUR REQUEST
Once you submit your information, we will review your request and check availability. We may reach out with a few additional questions to ensure we match you with the best sitter for your pet(s).

If we’re able to accommodate your request, we’ll contact you to confirm availability. You’ll also receive a welcome email with instructions to set up your client profile in our scheduling software.

Please note: We are a small family owned business. If you contact us after hours, during a holiday, or over the weekend, there may be a delay in our response until the next business day.

In the event we’re unable to fulfill your request, we’ll be happy to provide referrals to other trusted pet care providers in the area.

Thank you for considering Your Dog Smiles—we look forward to caring for your pets!
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New Client Service Request/Inquiry

About Your Pet(s)

Service Needs

Home Entry and Meet and Greet