Introduction: Gabriel Shock Absorber E-Learning Test and Certification
The Gabriel Shock Absorbers E-Learning Test and Certification process is designed to validate the technical understanding, installation competence, and product knowledge of technicians, fitment specialists, and sales professionals working with Gabriel products. This structured assessment ensures that participants not only understand the function and importance of shock absorbers and struts but also know how to correctly diagnose faults, perform proper installation, and recommend the most suitable Gabriel solution based on customer needs. Successful completion of this assessment demonstrates a professional level of competency and a commitment to delivering safe, reliable, and high-quality service using genuine Gabriel components.
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Date
*
-
Day
-
Month
Year
Date
Company Name
*
Name
*
First Name
Last Name
Email
*
Confirmation Email
example@example.com
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Business Segment
*
Wholesale (Aftermarket)
Retail (Aftermarket)
Fitment Centre
Workshop
Gabriel or Affiliated Employee
Other
Country
*
Please Select
Afghanistan
Albania
Algeria
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Angola
Antigua and Barbuda
Argentina
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Dominican Republic
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Eswatini
Ethiopia
Fiji
Finland
France
Gabon
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Georgia
Germany
Ghana
Greece
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Guyana
Haiti
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Hungary
Iceland
India
Indonesia
Iran
Iraq
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Israel
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Japan
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New Zealand
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Portugal
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Solomon Islands
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Spain
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Sweden
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Syria
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Ukraine
United Arab Emirates
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Vietnam
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Province (South Africa)
*
Please Select
Eastern Cape
Free State
Gauteng
KwaZulu-Natal
Limpopo
Mpumalanga
Northern Cape
North West
Western Cape
Privacy
Thank you for entering your details. Your privacy is respected and your data is safe with us!. We will only use this data for verification purposes and should you pass the quiz to populate your personalsed Gabriel Certified Certificate.
Click NEXT to proceed to the quiz. GOOD LUCK!
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SECTION 1: ABOUT GABRIEL
This section is to assess your general understanding of Gabriel as a brand.
Who owns the Gabriel brand in South Africa?
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Gabriel SA (Pty) Ltd
Autoworld South Africa (Pty) Ltd
Other
Where is the Gabriel Sales, Marketing and Distribution operations based?
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Cape Town
Durban
Johannesburg
Pretoria
What is the Gabriel Route to Market?
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Direct to the public (consumer)
Direct to retail outlets
Only via a network of appointed wholesale distribution Partners
Other
In what year was Gabriel founded and patent the first shock absorber
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1984
1935
1962
1907
SECTION 1: CALCULATION (4)
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SECTION 2: GENERAL UNDERSTANDING
This section is to assess your general understanding of shock absorbers and their purpose.
Which of the below images represent a Shock Cartridge:
*
A
B
C
D
E
F
What is the primary purpose of shock absorbers?
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A. To lift the vehicle
B. To control suspension movement and maintain tyre contact with the road
C. To reduce fuel consumption
D. To keep the engine cool
Which of these tyre wear patterns is a clear sign of worn shock absorbers?
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Even Central Wear
Wear on Both Sides
Uneven or Bald Spots
Wear on Both Sides
Which type of shock absorber design allows for compact size and dual chambers?
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A. Mono-tube
B. Twin-tube
C. Spring seat
D. Leaf spring
What is the recommended interval for shock absorber inspection?
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A. Every 5,000 km
B. Every 10,000 km
C. Every 20,000 km
D. Once per year only
What differentiates a sealed strut from a cartridge-type strut?
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A. A sealed strut can be repaired, while a cartridge-type cannot
B. A sealed strut is replaced as a complete unit and is not serviceable
C. Both types are always repairable
D. A cartridge-type strut is cheaper but not replaceable
SECTION 2: CALCULATION (6)
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SECTION 3: PRODUCT AND TECHNICAL KNOWLEDGE
This section is to assess technical and product knowledge
Which of the following shock absorbers can be installed in any orientation?
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A. Spring seat
B. Twin-tube
C. Mono-tube
D. MacPherson Strut
What does gas pressurisation prevent in shock absorbers?
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A. Rust prevention
B. Oil leakage
C. Cavitation (air bubble formation)
D. Tyre wear
Which Gabriel shock design is recommended for off-road and performance driving?
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A. Standard oil-filled shocks
B. Mono-tube gas shocks
C. Leaf spring shocks
D. Cartridge-style struts
What component inside a shock absorber controls oil flow during suspension movement?
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A. The spring
B. The base mount
C. The piston valve
D. The oil seal
Which feature in Gabriel products helps fight counterfeiting?
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A. Tamper-proof bolts
B. AI-powered fingerprint labels via Cypheme technology
C. Serial numbers printed inside
D. Hidden QR codes under the dust cover
Which of the following are Excluded from the Gabriel Warranty. (Please select ANY or ALL of the below options)
Failure To Fit Correct Part To The Correct Vehicle As Determined By The Gabriel Catalogue
Negligent or Incorrect Installation by Fitment Professional or DIY
Willful Damage or Carelessness
Abnormal Driving Environments
Product Alteration or Modifications
Misuse Including Motorsports & Extreme Off-Road Use
Failure Due To The Re-Use Of Bump Rubbers Or The Re-Use Of The Original OE Bump Rubbers.
Modified Suspension Systems, Including Raised or Lowered For Which The Shock Absorber Was Not Designed
Unfair Wear & Tear
SECTION 3: CALCULATION (14)
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SECTION 4: TRUE & FALSE
True or False: Shock absorbers directly control ride height.
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TRUE
FALSE
True or False: Worn shocks can increase braking distance.
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TRUE
FALSE
True or False: All shock absorbers from Gabriel are refillable with oil.
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TRUE
FALSE
True or False: A leaking shock absorber must always be replaced.
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TRUE
FALSE
True or False: Over-tightening shock mounts can damage bushings.
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TRUE
FALSE
SECTION 4: CALCULATION (5)
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Section 5: Application & Sales (Multiple Choice)
When selling Gabriel shocks, what is the most important final step?
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A. Offering a discount
B. Asking for the sale
C. Showing the old shock
D. Talking about Gabriel history
Which of the following is NOT a reason customers replace shock absorbers?
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A. Improved handling
B. Better paint finish
C. Ride comfort preferences
D. Off-road durability
What tool is essential when servicing a strut with a coil spring?
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A. Tyre lever
B. Spring compressor
C. Hub puller
D. Allen key
What should be done before installing a new Gabriel shock absorber?
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A. Paint it for corrosion resistance
B. Clamp the piston rod
C. Prime it by stroking up and down
D. Soak it in oil overnight
If a shock mount is cracked, what should you do?
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A. Ignore it unless it's completely broken
B. Replace the shock absorber only
C. Replace both the mount and inspect the shock
D. Apply silicone glue to seal it
Thank you for completing the Gabriel e-Learning Quiz!
SECTION 5: CALCULATION (5)
FINAL RESULT
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