Customer Satisfaction Survey - Services Provided

  • Customer Satisfaction Survey - Services Provided 2025

    This survey and its associated promotion have now closed. Thanks to all who participated.

    We would appreciate your feedback on how Counties Energy is meeting your needs and expectations in relation to the services we provide.

    This survey will take approximately 10 minutes to complete, and all participants who complete the survey by Sunday 20 July 2025 can enter the draw to win one of three $500 power prizes!

    Terms and conditions apply.

    We look forward to hearing from you.

  • Section 1

    This first section of questions is all about you! We are asking these demographic-related questions to ensure we include a relevant cross-section of customers in our research. All feedback provided will be treated as private and confidential.



  • If you answered 'both' to question 8, above, please complete the rest of this survey from a 'commercial / business' customer perspective.

  • Section 2

    This section of questions are specific to the energy industry. 


  • Section 3

    Next, please think about the services Counties Energy provides and rate Counties Energy on each of the following using a ranking scale of 1 to 10, where 1 means 'Extremely poor' and 10 means 'Excellent'.

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  • Section 4

    Using the same scale as in section 3, please rate your local council, energy retailer, and telecommunication company in terms of how satisfied you are with their service.

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  • To continue with the survey, please reorder the items on question 24 by dragging them with your finger or cursor to reflect what’s most important to you.

  • Section 5

    The following four questions are about your experiences with power outages. 

  • Section 6

    This set of questions relate to your perception of Counties Energy's services with regard to 'value for money.'

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  • Section 7 - Final Section

    We have now reached the final section of the survey.

    The following five statements describe how different people feel about power and electricity use. Please review each statement and select the answer that best describes you at home or, if answering this survey as a commercial customer / business, you at work.

  • Thanks for your time. Please click 'Next' if you would like to enter our $500 free power promotion. 

  • Promotion Entry

    Please complete the below questions to enter our $500 free power promotion.

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  • Your ICP number can be found on your power bill or by searching using your address here.

     

    Please click ‘Done’ to submit your completed survey.

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