• GRMS Performance & Satisfaction Survey

  • Thank you for taking the time to complete this survey. This feedback form is designed to gather your insights and experiences with the Guest Room Management System (GRMS) installed at your hotel. Depending on your property, this could include HVAC, lights, curtains, and guest services such as DND (Do Not Disturb) and MUR (Make Up Room), which are controlled by INTEREL. Your input will help us better understand how the system is performing, identify any areas for improvement, and ensure that it continues to support your team’s operational needs effectively. The survey should take approximately 5–7 minutes to complete, and your responses will be kept confidential and used solely to enhance our product and services

  • Section 1: Respondent Information

  • How long have you been employed at this hotel ?*

  • Section 2: System Usage & Performance

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  • 2. How would you rate the overall reliability of the GRMS in your hotel?*
  • 3. How easy is it for engineering and IT staff to maintain the GRMS system ?*
  • 4. How intuitive is the GRMS WebApp ?*
  • 5. Have you encountered any technical recurring issues or malfunctions?*
  • 6. How do guests generally respond to the in-room GRMS features (comfort, usability, convenience)?*

  • Section 3: Support & Service

  • 1. Do you an active SLA with INTEREL ?*
  • How satisfied are you with the support provided by our technical team?*
  • How timely is the response when a service ticket is submitted?*
  • Was the training provided sufficient for your team to operate and troubleshoot the system?*

  • Section 4: Features & Customization

  • 1. Which GRMS features do you find most valuable for your daily operations? (Select all that apply)*
  • 3. Do you feel the GRMS can be customized to meet the unique needs of your property?*

  • Section 5: Outcomes & Suggestions

  • 1. Have you seen any measurable impact on energy savings?*
  • 2. Have you seen any measurable impact on operational efficiency?*
  • Should be Empty: