LA AE — State Support Request
Submitting through this form ensures your request is tracked, assigned to the right person, and doesn't get lost in someone's inbox. Use it for anything related to Louisiana Adult education — data, testing, digital tools, PD, compliance, or general questions. You'll get a confirmation email right away.
Contact Information
We need your details to track this submission and communicate updates about the issue.
Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
-
Area Code
Phone Number
Program/Institution
*
Please Select
BPCC
BRCC
CCANO
CLTCC
Delgado
EBR
Empower 225
Fletcher
Hope House
LA Dept of Corrections
LDCC
Literacy Council
Livingston
NTCC
Nunez
NLTCC
RPCC
SOLACC
SOWELA
Terrebonne
VITA
YEP
YMCA
Your Role
*
Director
Instructor
Support Staff
Data Manager
Other
Describe the Problem
Help us understand what’s going wrong. The more details you give, the faster we can help fix it.
What do you need assistance with?
*
SIS Data Issue
HSE, HiSET, GED, & LAHSE
Student Profile Issues
Canvas, Distance Learning, Northstar, or Digital Literacy
Scholarships & Student Services
Professional Development & Instruction
Monitoring, Policy, or Guidance
Other
SIS Data Issue
SIS Data Issue
For problems with the WorkReady U data system — enrollment, assessments, attendance, duplicate records, imports, reports, and anything else in the SIS.
Area Affected
*
Please Select
Assessment / Test Scores
Duplicate Student Records
Enrollment (intake, NRS entry, exit)
Attendance
Imports
Exports
Reports
MSG Calculation
Credentials
Class setup or class list
Site / location records
User permissions or accounts
System login / access
Demographics
Other
Urgency Level
*
Please Select
Low
Medium
High
Critical
Low – Minor issue, no reporting impact; Medium – Needs attention, may affect program operations; High – Reporting deadline risk or student data at stake; Critical – Cannot complete essential functions
Has this issue been reported/requested before?
*
Yes
No
Not Sure
Student SIS ID
*
Student Name
*
Last name, First name
Assessment
*
Please Select
TABE
TABE CLAS-E
CASAS ABE/ASE
CASAS ESL
Other
Test Level/Form
*
Score Entered (if applicable)
Error Message Recieved
Enter the exact error message text, if any.
Describe the Issue
*
Context steps taken, workarounds attempted.
SID to Keep (Primary)
*
The record that should suvive the merge.
SID to Merge/Delete
*
The record to be absorbed or removed.
Why are there two records?
Please Select
Duplicate application submitted
Name entered differently (hyphen, accent, nickname)
SSN entry created a conflict
Re-enrollment created a new record
Not sure
Additional Context
Any other info needed.
Student SIS ID (if applicable)
Required if the issue relates to a specific student.
Student Name (if applicable)
Required if Student SIS ID is provided.
HSE, HiSET, GED & LAHSE
HSE, HiSET, GED & LAHSE
For issues with HSE testing records, scores not appearing in the system, credential questions, vouchers, and LAHSE applications or eligibility.
What type of issue are you reporting?
*
Please Select
HiSET — scores not uploading to SIS
HiSET — passing status not reflecting
HiSET — credential not in Program & Gains / Table 4
GED — score or credential issue
LAHSE — application or eligibility
LAHSE — score or credential issue
LAHSE — testing accommodation or process question
Voucher issue (any pathway)
Other
Student Name
*
First and last. Note if the name in SIS differs from the name in PSI/HiSET, etc.
Student SIS ID
*
Describe the issue.
*
PSI/HiSET ID
*
The H-number from the HiSET account.
GED Account Name
*
If different from SIS.
Pearson Vue Candidate ID
Name as it appears in PSI/HiSET
*
Required if the name in PSI differs from the name in SIS. This is the most common cause of sync failures.
Most Recent Test Date (or approximate)
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Voucher Type
*
Please Select
HiSET
GED
Accuplacer
Other
Student Profile Issues
Student Profile Issues
For students who can't be activated, profiles that won't save, or fields that are blocking you from completing a student record.
Student SIS ID
*
Student Name
*
Last, First
What are you trying to do?
*
Please Select
Activate a student
Save updated profile information
Remove an incorrect field value (ITIN, SSN, etc.)
Re-enroll a returning student
Other
What error or behavior occurs?
*
Please Select
Page returns to Step 1 without saving
Yellow/red error screen
Save button does nothing
Field will not allow editing
Other — describe below
Which field appears to be causing the issue?
Please Select
ITIN field
Race / Ethnicity
SSN
Address
Citizenship / Residency
Not sure
Other
Describe the Issue.
*
Include what value is currently in the blocking field, if visible.
Canvas, Distance Learning, Northstar, or Digital Literacy
Canvas, Distance Learning, Northstar, or Digital Literacy
For access issues, enrollment errors, or technical problems with Canvas, Google Classroom, Northstar, or other digital learning platforms.
Which platform is this regarding?
*
Canvas
Google Classroom
Northstar
Other
Type of Issue
*
Please Select
Access / login issue
Learner enrollment error
Course content issue
Proctor issue (Northstar)
Organization setup
Reporting question
Technical support
Other
Name of Staff or Student Affected
Email Address Used to Log On
Describe the issue or question.
*
Scholarships & Student Services
Scholarships & Student Services
For questions about the HSE, Next Steps scholarship, or other student support services.
Which Scholarship is this about?
*
HSE
Next Steps
Other
Student Name
*
Last, First
Student ID (if known)
Please label - SIS, HiSET, GED, etc.
Issue or Question
*
Professional Development & Instruction
Professional Development & Instruction
For PD certificates, training requests, event questions, curriculum support, or instructional resources.
What do you need help with?
*
PD certificate from a past training
Upcoming training or event question
PD suggestion or request
Curriculum or instructional resource
Help finding PD opportunities
Other
Event or PD Name (if applicable)
Date of Training (or approximate)
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Describe your request.
*
Monitoring, Policy, or Guidance
Monitoring, Policy, or Guidance
For desk review follow-up, site visit questions, compliance questions, or clarification on program policies and procedures.
What type of issue is this?
*
Desk review follow-up
Site visit follow-up
Document or report clarification
Policy or procedure question
WIOA / AEFLA compliance question
Other
Is this time-sensitive?
*
Type option 1
Type option 2
Type option 3
Type option 4
Describe your question or concern.
*
Other
Other Requests
Not sure where your question fits? Submit it here and we'll route it to the right person.
Please describe your question or issue.
*
Is this time-sensitive?
*
Yes
No
Screenshots, File Uploads, or Documentation
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