Customer Service Contact Form
This service request form is reserved for individual customers.
Country
*
How can we assist you?
*
Warranty Service & Repair
Order Status or Modification
Order Received Damaged or Defective
Other
Name
*
First Name
Last Name
Email Address
*
example@example.com
Order Number
*
Order number can be found in your confirmation email
Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Place of Purchase
*
Please Select
Delsey Website
Department Store (Macy's, Kohl's, etc.)
Wholesale/Club (Costco, Sam's Club, etc.)
B2B Partner
Other
Date of Purchase
-
Month
-
Day
Year
Date
Product Reference ID
*
Example: 40167680509
How to Find the Product Reference Tag
Was the damage caused by a third party (transport company, etc.)?
*
Please Select
Yes
No
An irreparability certificate will be provided if the luggage is not repairable. This certificate must be given to the third party responsible for the damage to your luggage.
Is the product new (issue upon unpacking) or used?
*
Please Select
The product is new (issue upon unpacking)
The product is used
Precise description of the problem & circumstances
*
Please provide as many details as possible to help us find the most suitable solution for you.
Upload images of the product
*
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Confirm you are human:
*
Submit
Should be Empty: