Customer Service Satisfaction Survey

Customer Service Satisfaction Survey
Which department(s) are you submitting feedback on today?

AccountingAnimal ControlBuilding Codes & ZoningCounty Executive's OfficeHighway DepartmentHistorian/RecordsHuman ResourcesOffice of Emergency ServicesParks & RecreationPurchasing/Risk ManagementSolid Waste & RecyclingVeterans Service Office
What is your primary method of contact with the said department?

In PersonEmailPhoneOnlineOther

Please indicate your level of satisfaction by rating each of the following.

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Not Applicable
Courtesy & Professionalism
Staff Knowledge & Competence
Helpfulness
Quality & Timeliness of Service
Communication & Responsiveness
Problem Resolution
Overall Satisfaction with Employee Interaction

Please rate how strongly you agree or disagree with each of the statements.

	Totally Disagree	Somewhat Disagree	Somewhat Agree	Totally Agree	Not Applicable
Location is easy to find.
Website is informational and easy to navigate.
The department is easily reachable.
Employees met my expectations.
Information provided met my needs.

How often do you interact with Roane County Government services?

I use your services frequentlyI sometimes use your servicesI rarely use your servicesOnly one time I used your servicesNever used your services before
Which facility/park did you visit today?
How would you rate the cleanliness and maintenance of the facility/park you visited?

ExcellentGoodFairPoorVery Poor
How would you rate the safety and accessibility of the facility/park you visited?

ExcellentGoodFairPoorVery Poor
Did you experience any issues with the facilities (equipment, restrooms, signage)?

No IssuesMinor IssuesSignificant Issues
What could be improved to better serve you in the future?
What did we do well during your interaction with us?
Name (Optional)

First NameLast Name
Email (Optional)
example@example.com
Phone Number (Optional)
Please enter a valid phone number.
Should be Empty: