Customer Service Satisfaction Survey
Which department(s) are you submitting feedback on today?
Accounting
Animal Control
Building Codes & Zoning
County Executive's Office
GIS
Highway Department
Historian/Records
Human Resources
Office of Emergency Services
Parks & Recreation
Planning
Purchasing/Risk Management
Solid Waste & Recycling
Veterans Service Office
What is your primary method of contact with the said department?
In Person
Email
Phone
Online
Other
Please indicate your level of satisfaction by rating each of the following.
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Not Applicable
Courtesy & Professionalism
Staff Knowledge & Competence
Helpfulness
Quality & Timeliness of Service
Communication & Responsiveness
Problem Resolution
Overall Satisfaction with Employee Interaction
Overall, how satisfied are you with our customer service?
1
2
3
4
5
Please rate how strongly you agree or disagree with each of the statements.
Rows
Totally
Disagree
Somewhat Disagree
Somewhat
Agree
Totally
Agree
Not Applicable
Location is easy to find.
Website is informational and easy to navigate.
The department is easily reachable.
Employees met my expectations.
Information provided met my needs.
How often do you interact with Roane County Government services?
I use your services frequently
I sometimes use your services
I rarely use your services
Only one time I used your services
Never used your services before
Which facility/park did you visit today?
How would you rate the cleanliness and maintenance of the facility/park you visited?
Excellent
Good
Fair
Poor
Very Poor
How would you rate the safety and accessibility of the facility/park you visited?
Excellent
Good
Fair
Poor
Very Poor
Did you experience any issues with the facilities (equipment, restrooms, signage)?
No Issues
Minor Issues
Significant Issues
What could be improved to better serve you in the future?
What did we do well during your interaction with us?
Name (Optional)
First Name
Last Name
Email (Optional)
example@example.com
Phone Number (Optional)
Please enter a valid phone number.
Format: (000) 000-0000.
Submit
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