MEMBER COMPLAINT FORM

MEMBER COMPLAINT FORM

In order for the Board of Directors to determine how to proceed with this complaint, please answer all of the following questions. Your answers will be held in the strictest confidence.
If your complaint involves a breach of a by-law, it will be presented at the next scheduled Board meeting. You will receive a response within 10 days following that meeting.
If your complaint concerns a policy violation (not a by-law), it will be handled by the office. Staff will escalate the matter to the Board of Directors only if necessary.
Your Name*

First NameLast Name
Your Unit Number*
Max 10 characters
Your Phone Number*
Please enter a valid phone number.
Your Email Address
example@example.com
The Date and Time of the incident*
Max 200 characters
If known, please give the name(s) and unit number of the member(s) you are filing a complaint against.*
Max 100 characters
What is your complaint about?*
Max 500 characters
Which By-law or Policy do you believe has been broken?*

OCCUPANCY BY-LAWORGANIZATIONAL BY-LAWELEVATOR POLICYGARBAGE & RECYCLING POLICYPERSONAL VIDEO SURVEILLANCE POLICYHOME IMPROVEMENT & MAINTENANCE POLICYOUTDOOR POLICYPET POLICYPARKING & VEHICLE POLICYCUSTOMER SERVICE POLICY
Have you tried to resolve this issue with the other party?*

YESNO
If you answered No, please explain:
Max 200 characters
If you tried to resolve this issue with the other party, were they receptive to your attempt to resolve this issue?*

YESNO
If you answered Yes, please explain why you need to file this complaint.
Max 200 characters
If you answered No, Please explain:
Max 200 characters
Are you willing to attend a mediation with the other party if suggested to you?*

YESNODEPENDS
If you answered No or Depends, please explain:
Max 200 characters
What, to your mind, would bring satisfactory resolution to this situation?*

Max 400 characters0/400
I understand that the information in this complaint form is being collected for the purpose of an investigation and possible action by the Board of Directors. I consent to this collection and any subsequent use of this information by the Board of Directors, office staff, managment, lawyers or its agents. I also understand that this information may be disclosed to office staff, management, and laywers of the co-operative, the Board of Directors, and if an eviction decision based wholly or partly on this complaint form, to the Landlord and Tenant Board (if the eviction decision is appealed) and to a court.*
Should be Empty: