Expectations & Service Agreement

I understand that if I have pets on the property, I am required to inform Two Trees Cleaning in advance and that additional fees may apply due to pet-related cleaning needs.

I agree to secure all pets (e.g., crated, leashed, or confined in a separate room) during the scheduled cleaning service.

Two Trees Cleaning is not responsible for pets escaping, injury to pets, or pets interfering with the service.

Additional fees may apply due to:

• Pet hair or fur removal
• Odors or stains caused by pets
• Extra vacuuming or sanitizing needed

Two Trees Cleaning does not handle pet waste, litter boxes, or biohazard cleanup under any circumstance.

I understand that my quote is based on the assumption that the home reflects a standard lived-in condition and is not in an extreme or neglected state (e.g., hoarding, excessive buildup, or biohazardous conditions). 

If the actual condition of the property is significantly more cluttered, soiled, or labor-intensive than described, Two Trees Cleaning reserves the right to adjust the service price.

I acknowledge that any additional services requested during or after arrival (such as inside appliances, windows, walls, etc.) will be outlined and billed separately and only provided with my approval.

I understand that if the cleaning is completed more quickly than expected or the home is found to be in better condition than anticipated, this does not warrant a reduction in price. Quotes are based on the type of service requested and not solely on hours worked.

I agree to provide at least 24 hours’ notice to cancel or reschedule any cleaning appointment. If I cancel or reschedule with less than 24 hours’ notice — or if Two Trees Cleaning arrives and cannot access the property (due to lockouts, incorrect codes, etc.) — I understand that I will be charged 50% of the estimated service total as a cancellation fee. If Two Trees Cleaning must cancel or reschedule due to unforeseen circumstances, I will be contacted promptly and offered the next available appointment. 

I understand that payment is due immediately upon completion of service, unless prior arrangements are made. Accepted payment methods include credit card or ACH transfer. 

If I am unsatisfied with any part of the service, I agree to notify Two Trees Cleaning within 24 hours of the appointment. The company will return to re-clean any missed areas within reason and at no additional cost. Refunds will not be issued unless an opportunity is given to resolve the concern.

I understand that Two Trees Cleaning is insured and takes every reasonable precaution during service. However, the company is not liable for:

• Pre-existing damage
• Unsecured fixtures (e.g., shelves, curtain rods, artwork)
• Mold, pest infestations, or hazardous materials not disclosed in advance

I agree to remove valuables, fragile items, and heirlooms prior to service to prevent accidental damage.

Two Trees Cleaning reserves the right to refuse or stop service at any time if:

• The environment is unsafe
• There is verbal abuse or harassment
• The home is unsanitary beyond the company’s service scope (e.g., hoarding, biohazards, pest infestations)

In such cases, no refund will be provided.

I agree not to directly solicit, hire, or offer employment or side work to any Two Trees Cleaning employee, contractor, or cleaner for a period of 12 months after service.

I understand that Two Trees Cleaning may take before-and-after photos for internal documentation and quality control.

By checking the box, I consent to the company using these images for marketing and social media, provided that:

• No identifying features (e.g., personal photos, family members, addresses) are visible
• Photos focus on the cleaned space only