Your voice matters
We value your opinion and would love to hear your thoughts on our products
What products have you bought from us? (Select all that apply)
Newsletter
Memo
Book
Online portal e.g. Tax Essentials, Employment Essentials
Special Report
How satisfied are you with our products overall?
Rows
Very Satisfied
Somewhat Satisfied
Somewhat Satisfied
Very dissatisfied?
Neutral
Quality
Design/Cover
Easy to follow
User friendliness
How likely is it that you would recommend our products to a friend or colleague?
Very unlikely
1
2
3
4
Very likely
5
1 is Very unlikely, 5 is Very likely
Which words best describe our products? (Select all that apply)
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
How well do our products meet your needs?
Not at all
1
2
3
4
Perfectly meets my needs
5
1 is Not at all, 5 is Perfectly meets my needs
What features of our products do you find most useful?
Are there any features that need improvement?
How would you rate the value for money of our products?
Excellent
Above average
Average
Below average
Poor
Which pricing options would you find most convenient?
Individually priced
Discounted as part of a package
Both
How easy was it to purchase our products?
Very easy (seamless experience)
Easy (no issues)
Neutral (could be improved)
Difficult (some challenges)
Very difficult (frustrating or confusing)
How long have you been a customer?
This is my first purchase
Less than 6 months
6 months to 1 year
1 - 2 years
3+ years
I haven't made a purchase yet
On a scale of 1 - 5, how likely are you to purchase any of our products again?
Not likely at all
1
2
3
4
Extremely likely
5
1 is Not likely at all, 5 is Extremely likely
How did you hear of our products? (Select all that apply)
Social media (Facebook, Instagram, X, LinkedIn)
Online search (Google, Bing, etc.)
Word of mouth (friend, family, colleague)
Promotion (email, online, print, etc.)
Event or trade show
What business area do you specialise in? (Select all that apply)
Tax & VAT
Employment & HR
Health, Safety & Environment
Business Management
None of the above
Do you have any other comments, questions, or concerns?
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