Destination Manager (Based in KSA)

POSITION OVERVIEW
The Destination Manager is responsible for overseeing and enhancing the development, planning, and delivery of travel experiences and logistics within a specific destination. Working closely with local suppliers, tour guides, and internal teams, the Destination Supervisor ensures high-quality service standards, innovation in destination offerings, and smooth operations for clients ranging from leisure travelers to corporate groups and MICE (Meetings, Incentives, Conferences, and Exhibitions) clients.
 
AREAS OF RESPONSIBILITIES
 

     Destination Oversight & Strategy

• Design and implement a destination-specific strategy that aligns with the company's global vision and commercial goals.
• Continuously evaluate market trends, competitor offerings, and client feedback to develop innovative, experience-rich travel products.
• Identify and capitalize on destination-specific opportunities to grow revenue, improve margins, and enhance guest satisfaction.Identify market trends and client preferences to design.
• innovative and competitive packages.
• Ensure the destination portfolio aligns with the company’s strategic goals and brand positioning.
   
  Supplier & Partner Management
• Build, manage, and optimize a high-performing network of local suppliers, including hotels, venues, guides, transportation providers, and activity operators.
• Negotiate rates of services providers, ensuring cost efficiency, favourable terms, and service quality standards are met.
• Ensure all partners comply with health, safety, legal, and environmental regulations.
• Monitor supplier performance and ensure compliance with service-level agreements.
   
  Operational Execution
• Oversee the end-to-end delivery of programs, from itinerary planning to on-ground execution, ensuring smooth, high-quality experiences.
• Coordinate and oversee all logistics for tours, events, and ground handling services.
• Implement operational systems, checklists, and contingency plans to ensure consistency, reliability, and responsiveness.
• Monitor daily operations, handle service issues, and proactively resolve incidents or emergencies in real time.
• Respond to on-the-ground issues promptly and effectively.

   

  
  Team Leadership

• Recruit, train, and manage local teams, guides, and freelance staff to uphold company standards and guest expectations, deliver consistent, high-quality service.

• Develop a performance culture through regular feedback, coaching, and structured evaluations.

• Foster a collaborative, motivated, and guest-focused team environment.

• Promote a culture of safety, accountability, and customer satisfaction.
   
  Quality Control & Reporting

• Implement and maintain quality assurance procedures to ensure seamless customer journeys.

• Conduct regular audits, field visits, and mystery checks to assess service delivery.

• Monitor client satisfaction metrics (e.g., in-resort feedback and post-trip reviews) and implement

• improvements based on insights.

• Prepare reports on destination performance, client satisfaction, and incident resolution.
   
  Sustainability & Compliance

• Ensure all destination activities comply with legal, safety, insurance, and ethical tourism standards.

• Promote sustainability initiatives within the destination, supporting responsible tourism practices.

• Maintain a robust risk assessment and mitigation framework for all operations.
   
  Stakeholder Engagement & Representation

• Serve as the key representative of the company within the destination, maintaining strong relationships with local tourism boards, government entities, and community stakeholders.

• Attend trade shows, familiarization trips, and industry events to promote the destination and the company’s brand.

• Collaborate with global sales, marketing, and product teams to support destination promotion and sales enablement.
  
  
  REQUIREMENTS

   

• Bachelor’s degree- preference in Tourism Management, Hospitality, Business, or related field.

• Minimum 5 years of experience in destination management, tour operations, MICE or travel product development.

• In-depth knowledge of the region tourism assets, logistics, and local culture.

• Proven experience in supplier negotiation, operational logistics, and team coordination.

• Fluent in Arabic and English (additional languages are a plus).

• High degree of discretion, professionalism, and cultural sensitivity.

• Ability to work independently and under pressure, especially in time-sensitive situations.

• Strong organizational skills and attention to detail.

   

Public Relations Officer (PRO) – Government Relations (Saudi National Only Based in KSA)

POSITION OVERVIEW
The Public Relations Officer (PRO) – Government Relations is responsible for managing all government liaison tasks and administrative functions required to ensure smooth operations and legal compliance of the organization. This role requires strong relationship and communication with government authorities, timely handling of documentation, and effective coordination of administrative processes. The PRO is responsible for managing the company’s public image, ensuring regulatory compliance. The PRO also contributes to the smooth running of the offices as well as contributes to the successful execution of ground operations by managing government-related documentation, permits, and communication flows that impact day-to-day activities.
 
AREAS OF RESPONSIBILITIES
 

Government Relations & Legal Compliance:

• Act as the official point of contact between the organization and government entities national and regional.

• Build and maintain positive relationships with local authorities, associations, media, business partners

• Manage and process all government-related documentation, including but not limited to:

• Trade licenses, commercial registrations, and regulatory approvals.

• Special needs, permit, authorisation to operate ground services.

• Ensure timely submission and renewal of all required legal documents to avoid interruptions in operations.

• Stay updated with new laws and regulatory changes and advise management accordingly.

• Represent the company in meetings with government bodies and follow up on required actions.

• Organize and maintain filing systems (physical and electronic) for all government-related documents, ensuring accurate record-keeping and data confidentiality.

• Track and manage internal and external correspondence related to official government affairs.
  Coordinate appointments, meetings, and follow-ups with government officials and external partners.

• Maintain an up-to-date calendar of all key administrative and regulatory deadlines (e.g., license renewals, visa expirations).

• Conduct periodic internal audits of government-related records to ensure completeness and readiness for official inspections or audits.

• Ensure that all administrative processes and documentation are in line with local laws and company policies.

• Maintain comprehensive and up-to-date employee records related to visas, permits, and work authorizations.

   
  Ground Operations Support and communication:

   

• Facilitate necessary governmental clearances, permits -national or regional as the need may be- and documentation for ground logistics, personnel movement, and site access.

• Coordinate with ground operations to align documentation and communication processes.

• Provide operational support during events, inspections, and high-traffic periods by liaising with regulatory authorities.

• Assist in preparing compliance reports and audits relevant to ground activities.

• Participate in planning sessions to ensure ground operations are supported with timely legal and administrative requirements.

• Support crisis communication plans and act as the spokesperson when needed.

• Coordinate internal communications related to organizational announcements or public matters.

   

  Key Accountabilities:

• Ensure that all government-related interactions are handled professionally, ethically, and in full compliance with applicable laws.

   

• Maintain accurate and organized records of all official documents and correspondence.

   

• Minimize risks and delays by proactively managing the lifecycle of all required licenses and permits.

   

• Actively contribute to the smooth functioning of ground operations through government liaison and logistical support.

• Build and sustain strong relationships with relevant government departments to facilitate ongoing cooperation and responsiveness.

   

  
  REQUIREMENTS

  Bachelor’s degree in business administration, Law, Public Relations or related fields.

  Minimum 3 to 5 years of experience in public/government relations, preferably within a regulatory or operational setting.

  Strong knowledge and understanding of local regulations and laws, labour, immigration rules, regulatory compliance, emirates / governate specific laws and regulations.

  Knowledgeable of Tourism & hospitality is a distinctive advantage

  Languages: proficient in Arabic and English both written and spoken.

  Excellent communication and negotiation skills.