CMIEA Registration Form
  • CMIEA Registration Form

    Recognizing outstanding contributions in the manufacturing and services sectors, the Chief Minister Industrial Excellence Award (CMIEA) is the highest state-level accolade for industrial excellence. Modeled after the national Industrial Excellence Award (AKI), CMIEA celebrates businesses that drive economic growth, innovation, and sustainability in Melaka.
  • 1. General Information

  •  -
  • 2. No of Employees

  • 3. Marketing

  • 4. Size of Company

  • 5. Sector

    (Tick which applicable)
  • 6. Certification Received

  • Declaration and Submission

  •  - -
  • Organizational Profile

    Participating companies are required to submit the report comprising information of the following: Syarikat yang menyertai dikehendaki menghantar laporan mengandungi maklumat berikut:
  • 1. Nature of Business, Products and Services
    Bentuk Perniagaan, Produk dan Perkhidmatan
    2 Vision, Mission and company’s values/philosophy
    Visi, Misi dan Nilai syarikat/filosofi
    3 Relationship with parent organisation/company (if applicable)
    Perhubungan dengan organisasi/syarikat induk (jika berkaitan)
    4 Structure of the organisation
    Struktur organisasi
    5 Key Corporate Long-Term and Short -Term Goals
    Matlamat Korporat jangka pendek & jangka panjang
    6 Major Markets (Local, Regional and Overseas)
    Pasaran Utama (Tempatan, Wilayah and Luar Negara
    7 Key Customers and their Requirement
    Jenis Pelanggan dan ciri-ciri Keperluan mereka
    8 Partnership Initiatives with Key Customers
    Inisiatif yang dijalankan dengan pelanggan utama
    9 Environment that influence the competitiveness of the company (Company’s position in the industry, size, growth and competitors)
    Persekitaran yang mempengaruhi daya saing syarikat (Kedudukan syarikat dalam industri, saiz, pertumbuhan dan persaingan)
    10 Challenges and advantages of the company (business, operational , human resources etc)
    Cabaran dan kelebihan syarikat dalam perniagaan (perniagaan, operasi dan sumber manusia dll)
    11 Type of productivity improvement systems practiced
    Jenis sistem penambahbaikan yang diamalkan
    12 Type of data available or used for bench making
    Jenis data yang ada/digunakan untuk penandaarasan
    13 Employee profile (number, type, educational level, local/foreign worker, permanent/contract etc.)
    Profil Pekerja (bilangan, jenis, tahap pendidikan, pekerja tampatan/asing, tetap/kontrak dll)
    14 Major Equipment, Facilities and Technologies used (if applicable)
    Peralatan utama, Fasiliti dan Teknologi yang digunakan (jika berkaitan)
    15 Profile of major suppliers and other suppliers
    Profil pembekal utama serta pembekal utama
    16 Partnership Initiatives with Suppliers
    Inisiatif yang dijalankan dengan pembekal utama
    17 Regulatory environment within which organisation operates (Eg: Occupational health and safety, environmental regulations etc)
    Peraturan (regulatory) yang perlu dipatuhi dalam operasi (Contoh: Keselamatan dan pekerjaan, peraturan alam sekitar dll)
    18 Contribution to the Communities/environment etc
    Sumbangan kepada komuniti dan alam sekitar
    19 Any other factors important to the organisation
    Faktor-faktor lain yang penting kepada syarikat
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  • Criteria Report

    Participating companies are required to submit the report in Powerpoint format Syarikat yang menyertai dikehendaki menghantar laporan dalam Powerpoint format
  • Criteria 1 : LEADERSHIP

  • 1.1 Visionary & Promote Innovation

    Describe how senior leaders are responsible for:
  • 1.1.1 Develop the organisation's vision, mission and values that focus on all stakeholders, learning and innovation.
    1.1.2 Communicate the organisation's vision, mission and values to all stakeholders.
    1.1.3 Create an environment for business success currently and in the future.
    1.1.4 Involve in succession planning process and development of future leaders.
    1.1.5 Involved in Corporate Social Responsibilities (CSR) and encourage employee involvement in CSR.
    1.1.6 Lead the organisational transformation in meeting the new economic challenges and business trends.
  • 1.2 Governance and Community Support

    Describe how senior leaders are responsible for:
  • 1.2.1 Ensure effective governance system, legal and regulatory compliance are established and reviewed.
    1.2.2 Ensure accountability for organisation's actions and independence in audits.
    1.2.3 Develop and implement Corporate Social Responsibility (CSR) policies and practices for community and environment in which it operates.
    1.2.4 Review and improve CS policies and practices for the benefit of community and environment.
  • Criteria 2 : STRATEGY

  • 2.1 Strategy Development

    Describes how the organisation:
  • 2.1.1 Identifies strategic challenges using a robust strategic planning process taking into consideration reliable data and knowledge (employees, customers, partners, suppliers, stakeholders and competitors).
    2.1.2 Establishes risks management system and identifies strategies to mitigate the identified risk.
    2.1.3 Develops strategic plan and sets strategic objectives taking into consideration business challenges, the need to transform organisation while leveraging on core competencies and competitive advantages.
    2.1.4 Establishes short, medium and long-term plans and goals.
  • 2.2 Strategy Development, Implementation and Review

    Describes how the organisation:
  • 2.2.1 Deploys and disseminates plans aligned to strategies and goals.
    2.2.2 Allocates resources (financial, workforce and other resources) to support the accomplishment of the plans.
    2.2.3 Sets, monitors and reviews key performance indicators (KPIs) for employees that are linked to strategies and goals.
    2.2.4 Measures, reviews and enhances organisation's performance against plans.
    2.2.5 Reviews the relevance of the plans with respect to external changes.
  • Criteria 3 : INFORMATION

  • 3.1 Information Management

    Describes how the organisation:
  • 3.1.1 Selects and gathers information to support decision making and improve organisational performance.
    3.1.2 Ensures data accuracy, validity, reliability and currency.
    3.1.3 Uses information to generate knowledge for planning, decision making, continuous improvement and innovation.
  • 3.2 Knowledge Management

    Describes how the organisation:
  • 3.2.1 Identifies, implements and shares best practices both internally and externally to improve performance.
    3.2.2 Ensures information technology systems are reliable, secured and user-friendly to relevant employees, suppliers, partners and customers.
    3.2.3 Evaluates and improves the management of knowledge transfer in the organisation.
  • Criteria 4 : CUSTOMERS

  • 4.1 Customer Needs and Expectation

    Describes how the organisation:
  • 4.1.1 Identifies customer/market needs expectations for product/service offerings.
    4.1.2 Seeks immediate and actionable customer feedback on the quality of product/service offerings, customer experiences and customer support.
    4.1.3 Establishes appropriate methods to capture actionable information on product/service offerings from potential customers.
    4.1.4 Incorporates customer/market needs, expectations and feedback into customisation of product/service offerings and strategies to enter new market, to attract new customer or to expand relationships with current customers.
  • 4.2 Customer Needs and Expectation

    Describes how the organisation:
  • 4.2.1 Determines customer satisfaction, dissatisfaction and engagement.
    4.2.2 Ensures the measurements of customer satisfaction, dissatisfaction and engagement capture valuable information for improvement, innovation and immediate recovery.
    4.2.3 Manages relationship with customers to retain customers and enhance brand images.
    4.2.4 Manages and enhances customer support and communication.
    4.2.5  Ensures customer complaint management system is effective.
    4.2.6  Uses knowledge of customers, customer groups, market segments, former customers, and potential customers to develop a more customer centric culture and support decision making.
  • Criteria 5 : WORKFORCE

  • 5.1 Workforce Management

    Describes how the organisation:
  • 5.1.1 Identifies workforce capabilities and capacities needs that meet organisational vision, mission, strategies, action plan and goals.
    5.1.2 Assesses diversity of workforce and develop actions to address their requirements.
    5.1.3 Reviews workforce requirements to address organisational challenges and business trends.
    5.1.4 Manages and implements effective career progression for its workforce.
    5.1.5  Evaluates, reviews and improvises the effectiveness and efficiency of learning and development system related to workforce engagement.
  • 5.2 Workforce Engagement

    Describes how the organisation:
  • 5.2.1 Develops initiatives to promote well-being, satisfaction and engagement.
    5.2.2 Assesses and improves workforce well-being. satisfaction and engagement.
    5.2.3 Establishes organisational culture that encourage workforce engagement through involvement in improvement initiatives or teamwork activities.
    5.2.4 Implements a performance appraisal system that is aligned to action plans and goals.
    5.2.5  Establishes recognition and reward system based on productivity performance.
    5.2.6 Evaluates and improves performance appraisal system, recognition and reward system to support organisational performance.
  • Criteria 6 : PROCESS

  • 6.1 Process Management

    Describes how the organisation:
  • 6.1.1 Determines key product and work process requirements.
    6.1.2 Incorporates requirements of customers or stakeholders, new technology and knowledge or risks to consider during the product design or enhancement of work processes. 
    6.1.3 Ensures the operation of work processes meet its requirements and performance indicators or measures.
    6.1.4 Determines key support processes and ensures that these processes meet business requirements.
     6.1.5  Improves work processes and support processes to reduce cost, enhance efficiency and effectiveness.
    6.1.6 Ensure security and cybersecurity of assets, data and information in all business operations.
    6.1.7 Provides a safe operating environment and safety system that address accident prevention, disaster and emergency preparedness, inspection and recovery.
  • 6.2 Supply Network Management

    Describes how the organisation:
  • 6.2.1 Develops initiatives to promote well-being, satisfaction and engagement.
    6.2.2 Assesses and improves workforce well-being, satisfaction and engagement.
    6.2.3 Establishes organisational culture that encourage workforce engagement through involvement in improvement initiatives or teamwork activities.
  • Criteria 7 : RESULTS

  • 7.1 Leadership Result

    The following questions should be answered:
  • 7.1.1 Key indicators for leadership performance determined.
    7.1.2 Establish trends, target performance and benchmark monitored & analysed.
  • 7.2 Customer Result

    The following questions should be answered:
  • 7.2.1 Indication of customers' satisfaction and engagement determined.
    7.2.2 Establish trends, target performance and benchmark monitored & analysed.
  • 7.3 Process Result

    The following statistics are required:
  • 7.3.1 Key indicators for process performance determined.
    7.3.2 Establish trends, target performance and benchmark monitored & analysed.
  • 7.4 Process Result

    The following statistics should be furnished:
  • 7.4.1 Key indicators for talent performance determined.
    7.4.2 Establish trends, target performance and benchmark monitored & analysed.
  • 7.5 Financial and Market

    The following statistics should be presented:
  • 7.5.1 Key indicators for financial, market and productivity performance determined.
    7.5.2 Establish trends, target performance and benchmark monitored & analysed.
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  • Financial Statements

    Participating companies are required to submit the latest 3 years Audited Financial Statement:
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