• E.A.S.E REGISTRATION FORM

    E.A.S.E REGISTRATION FORM

    Get CHOGM Ready. Get Future Ready! Prepare your team to deliver exceptional service to guests from across the 56 Commonwealth countries with ABHTA’s E.A.S.E. – Exceeding All Service Expectations – Customer Service Excellence Programme, facilitated by Industry Expert Shirlene Nibbs.

  • Training Topics Include:

    Day 1 – Customer Service Excellence, Exceptional customer experiences, Effective communication & engagement, Emotional intelligence, Conflict resolution & service recovery Day 2 – Commonwealth Cultural Awareness & Intelligence, Cultural customs & traditions, Cross-cultural communication, Religious & cultural considerations, Diverse guest expectations & service do’s and don’ts

  • Training Dates

    Dates: September 7, 8, 9 & 11 (Online Via Zoom) Sessions: 9:00 a.m. – 12:00 noon | 2:00 p.m. – 5:00 p.m. Investment: EC$100 per participant (both days) Additional training dates will be added based on demand. Participants will be assigned to sessions following registration.

  • Group Registration – 25 Persons or More

    Organizations registering 25 or more persons are kindly asked to contact the Antigua & Barbuda Hotels and Tourism Association (ABHTA) at 462-0374/4928 or via email at abhta@antiguahotels.org
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