FINANCIAL POLICY

Our office is committed to providing you with the highest quality dental care using only the best material and technology available. Our Clinical and Business Teams work closely together to provide a positive environment for visits to our office and assistance with financial requirements. A member of our Business Team will be delighted to discuss our options with you!

Payment Due: The full balance of treatment is due at the time services are rendered. For your convenience we accept cash, check, debit card, credit cards (Visa, MasterCard, Discover and American Express). Payments can be made in office, by phone, online (coming soon) or mailed.

Financial Responsibility: The parent or guardian bringing the child to our office and authorizing treatment is legally responsible for payment of all charges. We cannot send statements to other persons.

Statements: If you have a balance on your account, we will send you a statement in the mail. It will show your previous balance, any new charges, and any payments or credits applied to your account. We are on a 15-day billing cycle.

Past Due Accounts: Unless prior arrangements have been approved in writing by our office, the balance on your statement is due and payable when the statement is issued, and is past due if not paid by the due date printed on the statement. A $10.00 late fee may be charged on any account that is not paid within fifteen (15) days of the statement date. If necessary, accounts that are not paid may be referred to a collection agency. All reasonable expenses incurred in the collection process will be the account holder’s responsibility.

Insurance: We are happy to file dental claims for our families who have dental insurance! In general, we will file claims to any company that will pay us directly and does not restrict coverage to a list of participating providers. Filing your insurance is not a guarantee of payment. Please understand that the parent or guardian has the final responsibility for payment of any services rendered. Our doctor(s) recommend treatment based on your child’s needs, not on what insurance will pay. Therefore, we will do everything possible to maximize your benefits.

Your complete insurance information/card must be presented at the time services are provided and updated as necessary.

In the event that your insurance has not paid your account within 60 days, the balance may be transferred to your account. We reserve the right to discontinue or refuse to file a claim.

We are a participating provider with the following companies: We accept most major PPO Dental plans, and Colorado Medicaid and CHP+. Please check with our team to ensure that your dental insurance is in Network.

Required Payments: At treatment visits, we collect a percentage of the total cost of treatment, determined by an ESTIMATION of what your insurance will cover, plus any deductible required by your insurance. In the event of underpayment, we will send you a statement in the mail. In the event of overpayment on your part, you will be reimbursed by check in the mail.

Divorce/Separation: The party responsible for the account prior to the divorce or separation  remains responsible for the account. After the divorce or separation, the parent or guardian bringing the child and authorizing treatment will be the person responsible for those subsequent charges. If the divorce decree requires the other parent to pay all or part of the treatment costs, it is the authorizing parent’s responsibility to collect from them. We will provide you additional copies of receipts if needed.

Returned Checks: There is a $30.00 fee for any checks returned by the bank.

Children tend to do better in the dental office when they are not tired. Therefore, we encourage morning appointments, especially for pre-school or nervous children. For many children, just a simple filling at the end of a long day, when they are tired, can seem like a major ordeal. Please keep in mind, one of our goals is providing dentistry that is as pleasant as possible for your child. Also keep in mind that a dental appointment is an excused absence from school.

When we schedule an appointment for your child, that time is reserved solely for your child. We do not double book and we take pride in the fact that because we value your time, as much as we hope you value ours, we make every effort to see your child at the time scheduled. For this reason, it is very important that you have your child in the office at the time scheduled. If you are more than 15 minutes late, it may be necessary to reschedule your child’s visit.

Cancelling or Rescheduling: If you are unable to keep a scheduled appointment, a 24-hour notice is required. We understand that unforeseen emergencies do occur, however, we reserve the right to charge your account a $25.00 fee for repeated last minute cancellations or broken appointments. No Show appointments, will not be rescheduled, we will be glad to offer you a flexible same day appointment.

Effective Date: Once you have signed this policy, you agree to all the terms and conditions contained herein and the agreement will be in full force and effect. 

I have read the above policies and understand my obligations with Fishers Pediatric Dentistry for my child’s dental care. I understand that I am financially responsible for any service that my dental insurance plan does not cover. I affirm that my signature represents my agreement to all of the terms mentioned above.