Online Return Request Form

► Customer & Business Details:*

‣ First Name | Last Name: ‣ Registered Business Name:

‣ Email Address:*

example@example.com

‣ Phone Number:*

Area CodePhone Number

‣ Order Number:*

‣ Date of Purchase:

► Return Details:*

‣ Product(s) Returning:

‣ Date of Return:

‣ Reason for Return:*

‣ Product Condition:*

UnopenedOpenedOther

► Return Resolution Policy

Please review carefully before submitting your return:

‣ Returns must be submitted within 30 days of receiving your order

‣ Products must be returned in original or saleable condition unless faulty

‣ If your product is faulty, you are eligible for:

✔ A full refund, replacement, or store credit upon inspection

‣ If returning due to change of mind or ordering error, you may choose between:

✔ Store Credit (no fee)

✔ Refund, minus a 15% restocking fee

‣ Return freight is the responsibility of the customer unless the product is faulty or incorrect

► Resolution Request:

Store CreditRefund (15% restocking fee applies unless item is faulty)Replacement (if available)

► Acknowledgement:

I understand that refunds for change-of-mind returns will incur a 15% restocking feeI confirm my return request is within the 30-day policy windowI would like to receive a Trade Account Application for future orders

► Additional Comments or Special Instructions:

Thanks for submitting your return. We’ll review your request and respond within 1–2 business days.

If approved, your preferred resolution will be processed based on the return type. For urgent requests, call us directly on 03) 5978 0078.