Terms and Conditions – The Dress Closet Adl Dress Hire
1. Agreement Overview
By hiring a dress or clothing from The Dress Closet Adelaide, you agree to the following Terms and Conditions. These terms apply to all hires and supersede any prior agreements or communications.
2. Booking and Payment
Full payment is required at the time of booking to secure your hire.
Payments can be made via shop pay, Apple pay, credit card, or PayPal
Prices listed include hire for the agreed period only. Late returns or damage may incur additional charges.
3. Hire Period
Standard hire duration is 3 days, starting from the date you receive the item.
Extensions must be requested and approved in writing before the original return date.
Late returns will incur a late fee of $5 per day, unless approved otherwise.
4. Delivery and Returns
Items can be delivered via pick up, post or drop off.
You are responsible for ensuring someone is available to receive the delivery. It is not our responsibility If the delivery is missed and you don’t have the item for your event.
Return instructions must be followed precisely. Items must be returned by the date selected for your hire.
If the item is delivered to a different state the dates will be extended to fit the return policy.
5. Cancellations and Refunds
Cancellations more than 72 hours prior to your hire date may receive a full refund.
Cancellations within 24 hours of the hire date may incur a cancellation fee or be non-refundable.
Refunds are not issued for change of mind, incorrect size choice, or event cancellations beyond our control.
6. Try-On and Sizing
We offer private in person try on appointments to help you find the perfect fit before you hire.
6:1 appointment duration
· Try on appointments are scheduled for 30 minutes per booking.
· Please arrive on time, late arrivals may result in reduced try on time.
· One person per booking unless otherwise arranged with us in advance.
· Try on fees are $10 and will come off of your hire fee. Otherwise nonrefundable.
6: 2 try on conditions
· Garments must be handled with care. No makeup, fake tan, or lotions should be worn during try-ons.
· All items must be returned to staff in the condition they were provided.
6: 3 cancellations or no shows
· If you cannot attend please cancel or reschedule at least 24 hours in advance.
· No shows or cancellations within less than 24 hours will forfeit their try on fee.
7. Use of Items
Items are to be used for their intended purpose only and must be treated with care.
No alterations, cutting, or permanent changes to the garment are allowed. If alterations are made to the garment the full cost is required.
Smoking while wearing our garments is prohibited due to the risk of burns and odour damage.
8. Damage, Loss, and Cleaning
Standard dry cleaning is included.
You are responsible for any damage, permanent staining, or loss of the item.
If an item is returned damaged beyond repair or not returned at all, you agree to pay the full retail replacement cost.
Minor wear and tear is acceptable, but significant damage will be assessed and charged accordingly.
9. Privacy
Your personal information is collected and used in accordance with our Privacy Policy.
We do not share your information with third parties except where required by law or for operational purposes (e.g., delivery services).
10. Amendments
We reserve the right to change these Terms and Conditions at any time without prior notice. The most current version will always be available on our website.
Sale Items – The Dress Closet ADL
From time to time, The Dress Closet ADL may offer items for purchase at a discounted price (e.g. ex-hire garments, samples, or clearance stock). The following terms apply to all sale item purchases:
1. Final Sale Policy
All sale items are sold on a "final sale" basis.
No refunds, exchanges, credits, or returns will be accepted for change of mind, incorrect sizing, or event cancellations.
2. Condition of Sale Items
Sale items may be ex-hire garments and may show signs of light wear.
All sale items are thoroughly inspected and priced according to their condition.
By purchasing a sale item, you acknowledge and accept the condition as described and/or seen at the time of purchase.
3. Sizing & Fit
It is your responsibility to confirm the correct size before purchasing.
You may request sizing guidance prior to buying, but we do not guarantee fit.
Try-ons for sale items may be available by appointment.
4. Faulty Items
If a sale item is deemed significantly faulty (e.g. undisclosed major damage), please contact us within 48 hours of receiving the item.
Minor imperfections, marks, or signs of wear are not considered faults for ex-hire or clearance pieces.
5. Payment & Delivery
Full payment is required at the time of purchase.
Delivery is available for an additional fee, or collection can be arranged in Adelaide.
Once payment is made, the sale is considered final and binding.
Contact Us
If you have any questions, please contact us at:
The dress closet Adelaide
Email: Kbunt01@gmail.com
Phone: 0423 592 602
Website: www.thedressclosetadl.com