Mascot Appearance Requests
We’re excited to be part of your upcoming event! Please send in your request at least two weeks in advance. We’ll respond within 3–5 business days. Just a heads-up: submitting a request doesn’t guarantee an appearance.

Fees vary depending on the type and location of your event. As a general guide, school and non-profit events usually start at $40/hour and corporate events in Bexar County start at $75/hour, both with a 2-hour minimum. For anything outside Bexar County or more complex needs, we’re happy to build a custom package that fits your event and budget--just let us know what you're thinking!

If you need to cancel, please give at least 24 hours’ notice—otherwise, a 50% cancellation fee applies.

To make sure everything runs smoothly, we’ll need:

• Accurate directions and an on-site contact with a mobile number
• A private and secure changing room (not a bathroom or closet)
• Parking and bottled water for the mascot
• A friendly environment and time for breaks (every 45 minutes or more often if it’s outdoors)
  
  • Note: Our mascots cannot appear in severe weather or unsafe settings and may leave without a refund if necessary
    We don’t provide certificates of liability insurance—by submitting the request, you accept full responsibility for the appearance.

Planning to promote your event? Any use of Visit San Antonio or San Antonio River Walk logos must be approved by the Visit San Antonio Marketing team. For questions, reach out to Makayla Robles at makayla.robles@visitsanantonio.com.