Prospective Service Vendor Questionnaire
801 Church Lane, Easton, PA 18040
COMPANY INFORMATION
Company Name
*
Billing Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Shipping Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Email
*
example@example.com
Website
Number of Years in Business
*
Number of Technicians (Total)
*
Number of Technicians available for Follett equipment
*
Service Manager's Name
*
First Name
Last Name
Service Manager's Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Owner/Principal Contact
*
First Name
Last Name
Owner/Principal Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
SERVICE CAPABILITY
Do you have experience servicing Follett Equipment?
*
Yes
No
If Yes, what level of experience and training do your technicians have with our equipment? Please include any formal training completed.
Do you have experience servicing Icetro Equipment?
*
Yes
No
If Yes, What level of experience and training do your technicians have with our equipment? Please include any formal training completed.
Types of Services Offered (Check all that apply):
*
Commercial Refrigeration
Ice Makers
Refrigerator/Freezers
Residential HVAC
Food Service Equipment
Scientific Refrigeration
Other (please explain below)
Are all field technicians who would support our equipment capable of performing basic electrical/refrigeration services, including superheat checks, and certified to work with hydrocarbon refrigerants?
*
Yes
No
Other
Are you willing to purchase and carry truck stock for our Equipment?
*
Yes
No
If yes, how would you carry/store these parts? (select all that apply)
Centralized Warehouse Parts Area
Individual Trucks
Other (please explain)
Do you currently offer equipment install services?
*
Yes
No
If Yes, what do you install?
Ice Machines
Medical Refrigerators/Freezers
Dispensers
Other (please explain below)
Are you an equipment dealer?
*
Yes
No
If Yes, please list equipment:
What is your process for ensuring diagnostic notes and parts requests clearly explain the issue found, testing performed, and why a part is needed before anything moves forward?
*
Please include what information the technician is required to document, who reviews it internally, and what happens if the diagnosis or parts request is incomplete or unclear.
TERRITORY AND COVERAGE
Are you able to provide service coverage within a 100-mile dispatch radius from your location(s)?
*
Yes
No (Please explain limitations)
Territory Covered (list counties / states):
*
Do you have branch locations?
*
Yes
No
If yes, please list each city & state:
Do you currently provide service for any customers who use our equipment?
*
Yes
No
If yes, please list the companies and/or types of customers you support:
We require a service call to be carried out within 24 hours of the dispatch request. Will your company be able to meet this commitment?
*
Yes
No
If No, please note typical response time.
24 - 36 hours
36 - 48 hours
Other (please explain below)
Do you have after hours on-call service availability?
*
Yes
No
If yes, please list hours covered:
COMMUNICATION AND SUPPORT
How are service calls received and dispatched?
*
Full-time dispatcher
Answering Service
Answering Machine
Email/Text Alert System
Are you comfortable using online portals for dispatches and claim updates?
*
Yes
No
Please list each preferred method(s) of communication with Follett:
*
Email
Phone
Portal
Other (please explain below)
SERVICE RATES
Normal Hourly rate:
*
Overtime rate:
*
Weekend and Holiday rate:
*
Submitted by:
*
First Name
Last Name
Title:
*
Signature:
*
Date
*
-
Month
-
Day
Year
Date
Please upload a current copy of your company's W-9
*
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