• Feedback, Compliments, and Complaints Form

  • SDA Homes WA is committed to providing high-quality services and meeting your needs. We value your feedback – including complaints. Please let us know what we do well and where we can improve our services. If you would like to provide feedback anonymously, please use info@sdahomeswa.com.au as an email address so your form is submitted.

  • *Please enter your name and contact number if you are filling this form on behalf of the participant or any other person.

  • Management Only

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    • More information regarding Feedback, Compliments, and Complaints 

    • Feedback, compliments, and complaints can be lodged:

      • Directly with a staff member, either verbally or by submitting this form.
      • By email to: info@sdahomeswa.com.au
      • By phone on: 0456 251 522

       

      Your complaint will be formally acknowledged within two working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgment.

      All feedback and complaints will be used by Access Foundation to continuously improve our service delivery.

       

      If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Access Foundation’s Directors, or alternatively through any of the following agencies:

      How to make a complaint to NDIS Commission


      People with disability have the right to complain about the services they receive.

      If you have a concern about your current NDIS supports or services, it is important that you talk about it.

      Complaints are important—they can help providers understand what is important to people with disability and improve the quality of services they provide, so your complaint can help other people too.

      If you feel comfortable, you are encouraged to raise your concern or complaint with your provider first, as this is often the best way to have your issue resolved quickly.  All registered NDIS providers must have a complaints management and resolution system in place. 

      If the provider is unable to resolve your concern or complaint, then you should seek further support.

      You may seek support from family, a friend or an independent advocate in making a complaint.

      A complaint can be made to the NDIS Commission by:

      • Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
      • National Relay Service and ask for 1800 035 544.
      • Completing a complaint contact form.


      The NDIS Commission can take complaints from anyone about:

      • NDIS services or supports that were not provided in a safe and respectful way
      • NDIS services and supports that were not delivered to an appropriate standard
      • how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

      As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action

      WA Health and Disability Services Complaints Office
      Online: www.hadsco.wa.gov.au
      Phone: 1800 813 583

      Australian Human Rights Commission
      Phone: 1300 656 419
      Online: humanrights.gov.au

      WA Ombudsman
      Phone: 08 9220 7555
      Online: www.ombudsman.wa.gov.au

      NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. See https://www.commerce.wa.gov.au.

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