Spines: #1 Fastest-Growing Book Publishing Platform in the U.S.

At Spines, we're proud to be changing the book publishing game for American and Canadian authors. Since our founding in 2020, our mission has been to remove barriers and provide quick, convenient services that are tailored to each author's unique needs. And we achieve this by leveraging cutting-edge AI technologies that streamline the publishing process.

About the Role:

We are looking for a proactive and empathetic Customer Support Representative to join our team. This role is ideal for someone who thrives on helping customers, communicates clearly and effectively, and is comfortable using CRM and eCommerce tools such as Salesforce, Metorik, and WooCommerce. Flexibility in working hours—particularly availability during later evening shifts in EST—is essential.

For more information and to apply, click below: 

Why Join Spines:

• Remote work with a flexible schedule
• A friendly and collaborative international team
• Opportunities for professional growth and training
• The chance to make a direct impact on customer satisfaction
• Be part of a company that helps authors bring their stories to life

What You Will Do:

• Provide exceptional customer support via email, chat, and occasionally phone
• Resolve customer issues efficiently, empathetically, and professionally
• Maintain accurate records of interactions in CRM systems (Salesforce, Metorik)
• Assist customers with order tracking, product information, returns, and other inquiries
• Collaborate with internal teams to identify and resolve recurring issues
• Follow up with customers to ensure their concerns are resolved and satisfaction is achieved
• Contribute to the improvement of support processes and documentation

Requirements:

• Fluent in spoken and written English with excellent grammar and communication skills
• Prior experience with Salesforce, Metorik, WooCommerce, or similar CRM/eCommerce platforms
• Ability to work flexible hours, including late evenings in the EST time zone
• Strong problem-solving skills and a customer-first mindset
• A reliable internet connection and a quiet work environment for remote communication
• A team player who can also work independently and manage time effectively

Advantages:

• Experience in a remote support role
• Familiarity with eCommerce operations
• Ability to multitask and adapt in a fast-paced environment

 
If you are passionate about empowering authors, skilled in guiding creative journeys, and love working behind the scenes to bring stories to life, we encourage you to apply for this exciting opportunity! 👇