Dispute Resolution Policy for NMDN Reimbursement Program
This policy outlines the process for resolving disputes related to reimbursement decisions, eligibility determination, or interpretations of policies within the New Mexico Deathcare Network (NMDN) Reimbursement Program. The goal to promote a fair, transparent, and respectful resolution process.
1. Internal Review:
Providers must submit a written request for reconsideration to the NMDN Board within 15 (fifteen) business days of receiving a notice of a disputed decision. The Board will review the request and issue a written response within 30 (thirty) days.
2. Mediation:
If the dispute is not resolved through internal review, both parties agree to participate in good-faith mediation. Mediation will be conducted by a mutually agreed-upon neutral third party located in New Mexico. Each party is responsible for their own costs associated with mediation.
3. Arbitration:
If mediation does not result in a resolution, the parties may proceed to binding arbitration. Arbitration will be administered by the American Arbitration Association (AAA) or another mutually agreed upon provider. The arbitration will be held in Albuquerque, NM, and any judgment may be entered in a court of competent jurisdiction. The decision of the arbitrator will be final and binding.
4. Waiver of Litigation:
By participating in the NMDN Reimbursement Program, providers agree to waive the right to pursue litigation in court, except for enforcing an arbitration award.