While you may not have taken any real steps towards using or scaling AI in your company, you're not ignoring it either. You may be looking around for the right tools, or figuring out if it's even worth the jump for your company. A strong, viable solution could be difference between lagging in AI and leading in it.
Your next 3 recommended action items are:
1. Audit what manual tasks you have that follow patterns. Repetitive, rules-based tasks (like data entry, scheduling, or follow-ups) are usually the lowest-hanging fruit for AI.
2. Talk to peers in your industry outside of tech vendors. Hearing what other similar teams are testing (and what flopped) gives you real benchmarks to consider.
3. Sketch out what “a win” would actually look like. Is it saving 2 hours a week? Faster quoting? Defining that now helps you recognize the right tool when you see it.