💌 Invoices will be sent via email or text within 1–2 days of your request. To lock in your order date, payment is required within 24 hours of receiving your invoice.
⏳ Basic treat orders require at least 3 days' notice. For party packages and larger events, please allow at least 7 days' notice so we can bring your sweet vision to life!
📅 Please note: Your order date and pickup time are only confirmed once payment has been received. Until then, your request remains pending, and that spot on the treat calendar might just get scooped up by someone else!
💳 Payment & Policies
• Orders under $100 must be paid in full to secure your date.
• Orders over $100 require a non-refundable 50% deposit to reserve your spot. The remaining balance is due 3 days before pickup.
• Your pickup date and time are not confirmed until payment is received.
🚫 Cancellations & Timing
• Please ensure you're available to pick up your order on time—Crafted by Tonya, LLC is not responsible for missed pickups.
• Cancellations made within 3 days of pickup date are non-refundable.
🎨 Changes to Theme or Color
• You may request theme or color changes up to 10 days before your pickup date.
• After that, changes may be limited based on availability.
💰 Accepted Payment Methods: Cash App, PayPal, Apple Pay, and Zelle.
📬Got questions or need help with your request?
Feel free to reach out! You can email us at craftedbytonya2025@gmail.com or call/text 910-302-8408—We are happy to chat about your sweet ideas.