Primrose School of Las Colinas
Parent Handbook Addendum|School Year 2025-2026
Franchise Owner: Marla Jenkins
Mjenkins@primroselascolinas.com
Hours and Days of Operation: Monday - Friday 6:30am - 6:30pm
Ages of Children: 6 weeks - 5 years, Afterschool Program through 12 years of age
Inclement Weather Notice: Posted on Facebook page, website, notification by Procare message and email.
Emergency Evacuation Location: In the event of an emergency or some other unexpected situation in which the school premises must be vacated, the staff and children will be evacuated to one of the evacuation locations provided below:
Primary Evacuation Medical City Las Colinas 6800 N. McArthur Blvd. Irving, TX. 75039
Secondary Evacuation LocationRegions Bank 7405 Las Colinas Blvd. Irving, TX. 75063
Medical Facility for Emergencies: In the event that emergency medical care is deemed necessary, the child or children willbe accompanied in the ambulance by a member of the Leadership Team to thefollowing healthcare facility: Medical City Las Colinas or facility required by emergencypersonnel at the time of incident.
Withdrawal Notice: A 30-day withdrawal notice is required for any child who withdraws prior to the end of the school year. (For additional information, see Withdrawal in Section 1: Administration.)
Additional School Closing Dates: In addition to the regular Primrose School observed holidays (listed in Section 1:Administration), this school observes the following days:
August 8, 2025 (Primrose Professionals Day)
November 28, 2025 (Day after Thanksgiving)
TBD Spring 2026 (Primrose Professionals Day)
Licensed Capacity: 209 persons
Parent Concerns: Each Primrose School is an independently owned and operated franchise. Parents may contact a member of the Leadership Team or Franchise Owner above with concerns or grievances.
Child Abuse Reporting: If you believe you need to report suspected maltreatment or abuse of a child or a possible childcare licensing violation, please refer to the information below:
Child Care Licensing Office 214.302.4216
Late Fee Amount: Late Tuition- $35, Late Pick up- $10/ minute (For additional information, See Late Pick-up in Section 1: Administration)
Non-sufficient Funds (NSF) Fee: $45/ per occurrence
Registration Fee: $200 annually or re-enrollment
Supply Fee: $100-$300 (specified per class) (3 x year or at enrollment)
Thank you for choosing us to partner with you in your child’s early childhood education. This packet contains policies and information not covered in your Parent Handbook. Should any of our policies change during your child’s enrollment at our school, you will be notified in writing. TX Minimum Standard 746.505
Enrollment: TX Minimum Standard 746.605
Parents can apply for enrollment by completing the Registration Form and paying the non-refundable Registration Fee and appropriate Supply Fee. Parents will then be asked to complete the Enrollment Application and additional documents. All paperwork is required to be completed before the child's enrollment is approved and the child's first day at school.
Registration Form and/ or Enrollment Application are not meant to serve as contracts guaranteeing service for any duration. Primrose School reserves the right to dismiss any parent or child at any time with or without cause. Continued enrollment of Primrose School is contingent upon the parents, emergency contacts, and child's adherence to the policies and procedures of Primrose School as outlined in this handbook including but not limited to timely payment of all fees and tuition.
Health Care Statement and Immunization TX Minimum Standard 746.611, 746.613
Parents must provide the Primrose School with a current statement of well health and current immunization record upon enrollment. If you choose not to immunize your child with certain vaccines, or they are on a delayed schedule, you must provide a medical exemption in conformance with applicable state law. The parent may submit an official notarized affidavit form developed and issued by the Department of State Health Services and will only be valid for 2 years. The parent must obtain an updated immunization record or exemption form prior to the expiration date on file for the child. Admission or continued enrollment may be denied if records are not updated.
Children with Special Needs TX Minimum Standard 746.2202
If your child has a disability or special needs, we want to partner with you to ensure their needs are met, It is our desire that your child's experience in our care is positive and designed to foster their success. When modifications are made,a written plan will be put into place and signed by the school director, parents, and any other participating professional.
Hearing and Vision Screening TX Minimum Standard 746.629
The Special Senses and Communication Disorders Act, Texas Health and Safety Code, Chapter 36, requires a screening or professional examination for possible vision and hearing problems for children who are 4 years of age or older. In addition, children who are in the first, third, fifth, and seventh grade must have a screening or examination within the school year.
Primrose School if required to have one of the following items on file for each child required to be screened:
- A copy of the individual screening, or
- A signed statement from the parent that the child's screening records are current and on file at the elementary school the child attend, or
- An affidavit stating that vision or hearing screening conflicts with the tenets or practices of a church or religious denomination of which the child/ /family is an adherent or member.
Annual Registration and Supply Fees
Non-Refundable Registration Fees are billed annually, during the spring term current families will be given the opportunity to pre- register to secure their child's spot for the next school year before the registration is opened to other families. Families who withdraw for any period and then return will be required to pay the Registration Fee upon re-enrollment.
Supply Fees are billed and due three times a year (January, June, September) and/ or 1st day of enrollment.
Tuition
Weekly Tuition Plan: Tuition for the week is billed and due each Friday for the following week. If tuition is not paid in full by close of business Tuesday, a late fee of $35.00 will be assessed.
Monthly Tuition Plan: Tuition for the current month is billed and due on the First (1st) day of the month. If tuition is not paid in full by close of business Third (3rd) day of the month, a late fee of $35.00 will be assessed. Failure to pay tuition will result in dismissal from the school.
Tuition Payments
Families are required to pay through our Procare payment system, you may choose automatic payments or submit manually. We will provide you with the information on how to set up payments for your weekly or monthly tuition using a credit card or ACH. If you select the credit/ debit card option, there is a 2.5% processing fee applied to your weekly or monthly invoice. Please contact the school if you choose to change your payment method at any time.
There is a $45 fee for failed ACH transactions, after the second (2nd) failed ACH transaction you will be required to pay by credit/ debit card and the 2.5% processing fee will be applied.
For safety reasons, Primrose Schools only accept cash payments for charity events.
Vacation Tuition Credit
Children who attend school for twelve consecutive months are eligible for vacation tuition credit. The number of days of vacation is equal to the number of days they currently attend. The tuition credit may be applied to the consecutive days Monday through Friday, following within a single week. Single days across several weeks do not qualify for the vacation credit. If you would like to be considered for the vacation credit, you must submit a written request to a Leadership Team member at least one (1) week in advance. Verbal requests will not be accepted, and credits do not accrue beyond a single week.
Your child must not be in attendance while using vacation credit.
School Holidays and Primrose In-Service Days
Primrose School will be closed on the following days: Labor Day, Thanksgiving Day and the day after, Christmas Day, New Year's Day, Memorial Day, and two In-Service Days (TBD Primrose School will have early closure @ 3pm on Day before Thanksgiving, Christmas Eve, and New Year's Eve. We may close on additional days but will give you notice in advance.
Inclement Weather
In the event of inclement weather, we closely monitor the weather and follow the Carrollton Farmers Branch (CFBISD) School District's closing decision. Occasionally, it may be necessary for the safety of our families and staff to make a different school closing decision than the school district. We will notify you as soon as possible with any decision about school closures or modified hours.
Please know that we understand the inconvenience and hardship it may cause when we are not able to open and will always make every effort when conditions are safe for all. However, road conditions may vary throughout the area and our families and staff live all over the metroplex. Our 1st Priority MUST be the safety of our families and staff.
Regular tuition is still due in the event of school closure or modified hours. All staff complete professional development remotely when we are unable to open due to inclement weather and are paid during that time.
Withdrawal Notice
A Thirty Day (30 Days) Written Notice is required to withdraw your child from enrollment at our school. Tuition is due and payable during the thirty (30) day period. No paid tuition or fees will be refunded, and Verbal notice will not be accepted.
Late Pick up Fee
Parents who are running late past their child's program pick up time should notify the Leadership Team as soon as possible. A child that is picked up after 6:30pm will be charged $10/ minute. A child that arrives or stays past their program time will be charged the full day rate. All extra fees will be due with the following week's tuition.
ProCare Communication
We use the ProCare App to communicate the details of your child's day with you. Through ProCare, we will send pictures/ videos of your child participating in activities as well as information about their eating habits, diaper changes/ potty times, etc. This information is updated throughout the day. It is important to understand that while we do have this feature available, our teachers' primary focus is to provide quality care and education to each child. Entering details about children into ProCare is a very manual process that takes time. Due to the daily schedule, implementation of our curriculum, and the busy nature of working with children, there may be delays with your child's activities, pictures, meals, and diapering/ potty times being entered into ProCare.
Parent Participation
We encourage parents to attend all special events/ activities at the school. You will be notified of the activities and events via email, which will include the date and time of the event and any special instruction needed.
Parent Partnership
It is our desire to partner with you in your child's care and education and as your partner we look forward to seeing your child grow and flourish in our program. We will communicate openly and honestly with you about your child and their daily activities, successes, and challenges in our program. Should you have questions and/ or concerns, we encourage you to request a conference with your child's teacher and/ or director. We welcome the opportunity to address your concerns. In a conference, we will define the program, generate possible solutions, develop a plan of action, and decide on a means of progress assessment.
As our partner we ask that you refrain from discussing/ posting your concerns or speaking negatively about the school and/ or school staff in our hallways or social gatherings. Spreading gossip and rumors is unproductive and unfair. In most circumstances information shared in these situations is one-sided and often misinterpreted or exaggerated. Grievances should be brought to the attention of the school director and worked out privately. Sharing and/ or posting your grievance with others or online is considered uncooperative and in conflict with the positive partnership we strive to have with our parents and will result in your child(ren) being dismissed from the school.
Questions or Concerns
If parents have questions or concerns about our school, we encourage you to have open communication with the school director. Through open communication we can ensure that all parties are well informed and working as partners in their child's education.
School Dismissal
- It may be necessary for us to dismiss a child from the school if:
- We can no longer meet the needs of a child
- A child causes excessive harm to the school staff or another child in the program
- If it is determined by the Director that a child has developmental, medical, or specials need we cannot reasonably accommodate
Parents Right to Immediate Access TX Minimum Standard 746.201 (7)
Parents of a child in our care are entitled to immediate access, without prior notice, to their child whenever they are in care at Primrose School, as provided by law.
Child Custody Disputes
The school discourages parents from involving school staff in disputes over custody, visitation schedules, child support, and other related issues. Staff members must stay focused on providing children with the highest level of instruction and care. To do so they must maintain good relationships with both parents and should not be asked to support one parent over another. Staff will not testify or otherwise participate in a custody dispute in their capacities as school employees unless served with a subpoena. Often, child records can provide the same information as the testimony of a staff member. Parents are encouraged to use records rather than staff testimony in resolving these types of disputes.
In cases where the child is the subject of a court order [e.g. Custody Order, Restraining Order, or Protection from Abuse Order] Primrose School must be provided with a Certified Copy of the most recent order and all amendments thereto. The orders of the court will be strictly followed unless the custodial parent requests a more liberal variation of the order in writing. In the absence of a court order on file with Primrose School, both parents shall be afforded equal access to their child as stipulated by law. Primrose School cannot without a court order limit the access of one parent by request of the other parent, regardless of the reason. If a situation presents itself where one parent does not want the other parent to have access to their child, Primrose School suggests that the parent keep the child with them until a court order is issued, since our rights to retain your child are secondary to the other parent's rights to immediate access. Primrose School staff will contact the local police should a conflict arise.
Temperatures and Air Quality
Outdoor play time is decreased as the outside temperature becomes very hot or very cold and decreases when air quality is rated poor. When children's outdoor play time needs to be shortened or canceled due to temperature, weather, or air quality, we will increase the time of indoor physical activity.
Outside Temperature Guideline
Air Quality Guideline
Outside Play is a regular part of the daily routine, children should be prepared to play outside some part of the day if the weather permits. Please do not request that your child stay inside, per Texas Child Care Licensing, children that are too sick to go outside should not be at school.
Promotion of Inside and Outside Physical Activity TX Minimum Standard 746.501 (18)
Primrose School strongly believes and supports the need for physical activity each day.
When children participate in physical activity every day, multiple health benefits accrue. Regular physical activity builds healthy bones and muscles, improves muscular strength and endurance, reduces the risk for developing chronic disease risk factors, improves self-esteem, and reduces stress and anxiety. Beyond these known health effects, physical activity may also have beneficial influences on academic performance. In addition, cognitive skills and motor skills appear to develop through dynamic interaction. Research has shown that physical movement can affect the brain's physiology.
Outside play is a regular part of the daily routine. Children should be prepared to play outside some part of every day. Please do not request that your child stay inside. Per Texas Child Care Licensing children too sick to go outside should not be at school.
Infants will be given opportunities for physical activity, including supervised tummy time
Toddler age children will participate in a minimum of 60 minutes of moderate to vigorous active play each day.
Preschool and Pre-Kindergarten will participate in a minimum of 90 minutes of moderate to vigorous active play each day.
School age children who are in attendance for a full day will participate in a minimum of 90 minutes of moderate to vigorous active play each day. School age children who are only in attendance after-school will participate in a minimum of 30 minutes of moderate to vigorous active play each day.
Opportunities for active play may overlap with outside play and may take place in the classroom and/ or on the playground, when weather permits.
Primrose School will promote all children's active play every day. Children will have ample opportunity to do moderate to vigorous activities, such as running, climbing, dancing, skipping, and jumping to the extent of their abilities.
All children will participate each day in:
- Two occasions of active play outside when weather permits
- Two or more structured or teacher-led activities or games that promote movement over the course of the day.
- Continuous opportunities to develop and practice age-appropriate gross motor and movement skills.
When participating in physical activity, children's clothing should protect them from sun exposure and permit easy movement (not too loose and not too tight) that enables full participation in active play. Footwear should provide support for running and climbing.
Example of Appropriate clothing/ footwear include:
- Tennis shoes or sturdy shoe equivalent
- Clothing for the weather, such as a lightweight, breathable jacket without neck strings
- Croc type shoes with an insufficient thick sole
- Clothing that can catch on playground equipment, such as those with drawstrings or loops.
Example of Inappropriate clothing/footwear include:
- Footwear that can come off while running or that provide insufficient support for climbing.
- Boots with a slick bottom or pointed toe
- Croc type shoes with an insufficient thick sole
- Clothing that can catch on playground equipment, such as those with drawstrings or loops.
When weather conditions prohibit outdoor play, physical activities will occur in the classroom during the scheduled outside time. Classroom teachers have activities planned in advance for "rainy days"
Water Activities TX Minimum Standard 746.2101
Primrose School does not use any kind of wading pool or swimming pool on the premises. In addition, we do not take our children on field trips to water parks, or other facilities that host large bodies of water such as lakes, rivers, or public/ private swimming pools. We do take field trips to parks with splash pads. Our children participate in outside sprinkler play during the summer months. Parents will be notified ahead of time by email regarding the days that your child will participate in sprinkler play. Sprinkler play is done outside on grassy areas only. More information regarding sprinkler play will be provided along with information about summer activities.
Field Trip Policy notification TX Minimum Standard 746.3001
Children who are 5years of age or older and enrolled in the Explorers class may participate in field trips with Primrose.
Each child attending must have a signed copy of the Field Trip Permission Slip completed and on file at the school prior to attending each field trip. Verbal phone approval cannot be accepted for field trips.
Transportation Rules will be reviewed with the children prior to the departure of every field trip.
For the safety of all children, parents may not drop off or pick up their child at the field trip location.
48-hour notice of a field trip will be emailed, with field trip date, location, departure time, and arrival (back to school)
Field trip dress code: All children must wear a Primrose T-shirt when on a field trip. Each child will be given a wrist band identifying the child's name, school's name, address, and phone number.
Primrose School Uniforms
Students wear uniforms in Preschool and Pre-Kindergarten classes. The Primrose Uniform consists of a Primrose shirt purchased from Primrose Schools uniform provider along with khaki, navy, or black bottoms (shorts, pants, skirts Students will attend school in Primrose School uniform attire Monday-Thursday. Friday is Free Choice Day and children may wear their uniforms or a favorite outfit. For their safety all students are required to wear closed-toed and closed- heel shoes each day.
To Order the required items go to www.dennisuniform.com Enter school code: 109
Poem of Thanks
Teachers work every day to help children develop good character by teaching and role modeling positive character traits. One of the most powerful ways for your child to have a happy heart is to be grateful. Prior to mealtimes, teachers lead the class in reciting the Primrose Poem of Thanks.
Poem of Thanks
We're thankful for this food today.
We're thankful we can learn and play.
We're thankful for our families too.
And Happy Hearts for me and you!
Religious traditions are not part of the Primrose Balanced Learning curriculum, with the exception of December holidays. During this season, teachers do provide appropriate references to a variety of religious and cultural traditions without promoting any one tradition or religion over another.
Children may choose not to say the poem and for those who do, teachers will not ask them to bow their heads, fold their hands, say "Amen," or participate in any other action that might imply a specific religious belief.
Breastfeeding Policy TX Minimum Standard 746.501 (25)
It is the policy of Primrose School to provide breastfeeding mothers a comfortable place to feed their children. Any mother who wishes to breastfeed their child while in our care may do so in a designated private area in the building. A blanket will be provided should the mother need one for comfort or privacy. Parents are allowed to provide breastmilk in bottles to our infant classroom. The bottles must be labeled with the child's First and Last name along with the date: they must be placed in a zip-lock baggy also with the child's First and Last name.
Preventing and responding to abuse and neglect of children
TX Minimum Standard 746.501 (26 a-e)
This information was compiled and is given to each family enrolling at Primrose School as required by Texas Child Care Licensing to raise awareness of and increase prevention of abuse and neglect of children. National statistics show that the safety and well-being of some children across the nation are threatened by child abuse and neglect. Intervening effectively in the lives of these children and families is not the sole responsibility of any single agency or professional group, but rather is a shared community concern, Primrose School takes this responsibility seriously. To raise awareness of issues regarding child abuse and neglect, Primrose School provides its employees annual training on recognizing, reporting, and preventing child abuse and neglect.
Reporting Suspected Abuse or Neglect: TX Minimum Standard 746.201 (5)
Each employee at our school has a professional responsibility to be educated about child abuse and neglect and to report suspected abuse and neglect to childcare licensing under Chapter 261 of the Texas Family Code. Additionally, Texas law requires anyone "having cause to believe that a child's physical or mental health or welfare has been or may be adversely affected by abuse or neglect" must report the information immediately.
The law does not require the person reporting to be certain that a child is being abused or neglected before reporting only, to have reason for believing it.
A person wishing to report suspected child abuse or neglect can call any state or local law enforcement agency or may call 1-800-252-5400 or go to DFPS Website DFPS - Report Abuse or Neglect (texas.gov) for online report
Prevention techniques for Child abuse and Neglect:
Child abuse prevention begins with education. Primrose School encourages parents to educate themselves about ways to prevent abuse.
The staff of Primrose School receive annual training on topics including age-appropriate behaviors, positive discipline and guidance, shaken baby syndrome, prevention, recognition, and reporting child abuse and neglect. Our classroom management systems include teaching children to respect each other's personal space, changing clothes only in designated restroom areas, telling a trusted adult when they have a problem or need help. As always, we have an open- door policy and welcome parents to drop in to visit the school at any time.
Steps to Prevention:
- Listen to your child: Talking with your child and listening to what they have to say is the first step in preventing abuse.
- Know those that have contact with your child: Most abusers are someone the child or family knows and trusts.
- Avoid one adult/ one child situations where your child may be alone with another adult (even close family members).
- Monitor your child's internet and cell phone use: Offenders use the web and text messaging to lure then into physical contact.
- Ask for Help: Curb stressful situations with children by asking for help. Also, ask for help when children are left in your care. Recognize your personal stress level and seek ways to remain calm when caring for children.
- Educate your child: Teach your child about their body and the difference between appropriate and inappropriate touches. They should also know that inappropriate touches could occur with strangers, a family member, adult friend, or an older youth. Teach your child that it is okay to tell another safe adult.
Strategies for Coordination Between Our School and Community Organizations:
Primrose School will report any suspected abuse or neglect to the child protective services. We will cooperate with law enforcement authorities as well as Child Protective Services in their efforts to investigate any suspected child abuse or neglect.
Our Leadership Team will ask for identification from professionals before allowing a child to be interviewed. For privacy and to respect the sensitive nature of investigations, Primrose School will provide a private room for the professionals to interview children.
Resource for Support, Assistance, Education, and Intervention:
The Dallas Advocacy Center offers parenting classes, counseling, and other services to meet the needs of your entire family. Dallas Advocacy center Website: http://www.dcac.org/ Phone: 214-818-2600
Texas Department of Family Protective Services: Parents may review a copy of DFPS Minimum Standards for Licensed Child Care Centers by going to DFPS - I Am a Parent (texas.gov)
A copy of this facility's most recent Licensing inspection report is available for your review by requesting an appointment with the Director.
To contact the local licensing office please call 214-583-4253
To report abuse/ neglect of a child, please call 1-800252-5400 or more information about childcare licensing is available at DFPS - Report Abuse or Neglect (texas.gov)
Gang Free Zone TX Minimum Standard 746.501 (30 b2)
As a result of House Bill 2086 that passed during the 81st Legislature, Regular Session, Chapter 42 of the Human Resource Code includes section 42.064, effective September 1, 2009. This new statute requires that information about gang-free zones be distributed to parents and guardians of children in care at licensed childcare centers. The following is a tip sheet to assist in complying with the new law. This information may be posted at your childcare operation, or copies may be provided to parents.
What is a gang-free zone?
A gang-free zone is a designated area around a specific location where prohibited gang related activity is subject to increased penalty under Texas law. The specific locations include day care centers. The gang-free zone is within 1000 feet of your childcare center. For more information about what constitutes a gang-free zone, please consult sections 71.028 and 71.029 of the Texas Penal Code.
How do parents know where the gang-free zone ends?
The area that falls within a gang-free zone can vary depending on the type of location. The local municipal or county engineer may produce and update maps for the purposes of prosecution. Parents may contact their local municipality or courthouse for information about obtaining a copy of a map if they choose to do so.
What is the purpose of gang-free zones?
Similar to the motivation behind establishing drug-free zones, the purpose of gang-free zones is to deter certain types of criminal activity in areas where children gather by enforcing tougher penalties.
What does this mean for my day care center?
A childcare center must inform parents or guardians of children attending the center about the new gang-free zone designation. This means parents or guardians need to be informed that certain gang-related criminal activity or engaging in organized criminal activity within 1000 feet of your center is a violation of this law and is therefore subject to increased penalty under state law.
When do I have to comply with the new requirements?
The law is already in effect, so providers should begin sharing information regarding gang-free zones immediately. Licensing staff will offer technical assistance to facilitate compliance until rules are proposed and adopted, which is estimated to occur in March 2010. In the meantime, providers should update their operational policies and procedures to include providing the information mandated by this law to the parents or guardians of the children in care.
For further information please contact your licensing representative or your local licensing office.
Staff Vaccines TX Minimum Standard 746.1105 (2)
All Staff at Primrose School of Las Colinas must obtain a negative Tuberculosis Test.
Staff Training Requirements
Primrose staff members are certified through Primrose Schools' training program. Staff is selected after careful screening: each is certified in CPR and First Aid. In addition, each staff member completes annual training to ensure they meet all state requirements.
Parking Lot Safety
Please take these precautions while in the Primrose School Parking Lot:
- Drive slow in parking lot
- Be observant of people walking
- Watch out for ALL children outside of the school
- Watch out for vehicles all around you while arriving and leaving
- Do not leave other children in vehicle unattended
- Do not leave vehicle running
- Be mindful of opening doors and bumping another vehicle
- Do Not leave valuables inside vehicle
Drop off and Pick Up Policy TX Minimum Standard 746.4101
It is Primrose School policy for Parents to sign their children in and out by using the Procare App on a mobile device to scan the provided QR code at drop-off and pick up. For Safety reasons and proper supervision parents must accompany their child to the classroom.
Children cannot be released to siblings or persons under the age 18 and/or anyone that are not on the authorized pick- up list on the Application for Enrollment, that do not have an official ID, or that have not been added and authorized by the parent or guardian. It is the responsibility of the registering parent or guardian to notify the school in writing of all persons authorized to pick up the child.
Under Special circumstances we will be happy to help with dropping off/ or picking up your child.
Primrose School of Las Colinas Contact Information
Phone: 972.831.1000 Fax: 972.831.1004
Leadership Team Members
Franchise Owner: Marla Jenkins mjenkins@primroselascolinas.com
Admissions Director: Stephanie Tobias info@primroselascolinas.com
Operations Director: Leticia Lopez events@primroselascolinas.com
Education Director: Anisha Merchant education@primroselascolinas.com
Thank you for choosing us as your partner with your child’s early educational experience!