ASHLEY BACON, LLC
CHOSEN MASSAGE AND WELLNESS
Client Policies, Terms & Conditions
Location: Ashland, Virginia
These Terms and Conditions govern appointments and services provided by Ashley Bacon, LLC, doing business as Chosen Massage and Wellness (“CMAW,” “the Business,” “we,” or “us”).
By booking an appointment, purchasing a service, submitting payment, or accepting a service, clients acknowledge that they have reviewed and agreed to the applicable policies below.
1. Booking & Payment
A valid payment card must remain on file when required to secure an appointment.
All appointments must be booked online through the designated booking system. Walk-ins are not accepted.
Mobile appointments must also be booked online.
Payment must be completed according to the payment terms disclosed at booking.
If a payment fails, the appointment may be canceled, and an invoice may be issued for any outstanding balance.
Clients with unpaid balances cannot book additional appointments until their outstanding balance is settled.
Clients are responsible for the full price of the service booked, including any disclosed fees.
All payments are final and nonrefundable under the Business’s no-refund policy, subject to refund rights that cannot legally be waived.
Knowingly false payment disputes or fraudulent payment claims may result in booking restrictions and lawful collection action.
The Business may submit booking records, receipts, communications, and payment records to payment processors or financial institutions when responding to disputed transactions.
1B. Deposits & Outstanding Balances
Deposits and booking retainers secure appointment time and are applied toward the service price when specified at booking.
If a partial payment is made, the remaining balance is due according to the payment terms disclosed before booking.
Partial payment does not satisfy the full service price.
If payment fails, the Business may decline to begin the service or cancel the appointment.
Deposits and retainers are nonrefundable under the no-refund policy.
A new booking fee or deposit is required to reserve a replacement appointment following a client cancellation or no-show.
Outstanding balances must be paid before additional appointments can be booked.
1C. Courtesy Appointment Holds / Waitlist
The Business may temporarily hold an appointment slot as a courtesy. A hold is not a confirmed booking and does not guarantee availability.
Hold requests must be submitted by text to the Business’s designated business number for documentation.
Future appointment holds must be fully booked and paid on the same business day as the request.
Same-day holds are honored only until one hour before the requested appointment unless otherwise confirmed.
Unconfirmed holds may be released without further notice.
Repeated requests to hold appointments without completing bookings may result in restrictions on future courtesy holds.
1D. Right to Refuse or Discontinue Service
Ashley Bacon, LLC, doing business as Chosen Massage and Wellness, reserves the right to decline a booking or discontinue a service when reasonably necessary for safety, professional boundaries, payment compliance, scheduling, or other legitimate business reasons.
Reasons include, but are not limited to:
Harassment, threats, sexual comments, sexual advances, or inappropriate behavior.
Repeated cancellations, no-shows, or scheduling violations.
Failure to follow booking, payment, health-disclosure, or professional-conduct policies.
Misrepresentation of the service purchased.
Unsafe or unsuitable treatment conditions.
Failure to provide required consent or information.
This policy applies to all clients, including Groupon clients.
When a service is refused or terminated because of a client's conduct or policy violation, the client remains responsible for applicable disclosed charges. Future booking privileges may be revoked.
1E. Client Identification & Photographs
For identity verification and business security, the Business may request identifying information and a profile photograph for a disclosed legitimate purpose.
Client photographs and records are maintained for identity verification, appointment administration, safety, and legitimate business purposes.
Access is restricted to authorized individuals.
Photographs will not be used for advertising or published without separate express consent.
Client records will be retained and disposed of according to applicable requirements.
Records may be disclosed when authorized by the client or required or permitted by law.
Clients under 18 must have the required parent or legal guardian consent.
2. Cancellations & No-Shows
Appointments must be canceled or rescheduled at least 24 hours before the scheduled start time to avoid the late-cancellation fee.
Cancellations or rescheduling requests received within 24 hours of the appointment incur a $50 fee.
No-shows incur a $50 fee.
Eligible members receive the disclosed $30 membership late-cancellation or late-rescheduling fee instead.
Same-day rescheduling requests count as cancellations.
A new booking fee or deposit is required to reserve another appointment after a client cancellation or no-show.
Late-cancellation and no-show fees cannot be applied as payment or credit toward a future appointment.
Repeated late cancellations or no-shows may result in permanent booking restrictions.
Emergency exceptions are granted only when expressly approved by the Business.
Example: For a Wednesday appointment at 12:00 PM, the cancellation must be received by Tuesday at 11:59 AM to meet the 24-hour requirement. A cancellation received Tuesday at 12:00 PM falls within the cancellation window.
Business-Initiated Rescheduling
If the Business needs to reschedule a confirmed appointment:
The client will be offered an alternative appointment.
The client will not pay an additional rescheduling fee.
No new booking fee will be charged solely because the Business initiated the rescheduling.
The client and Business will coordinate an available replacement appointment.
The payment remains subject to the no-refund policy, except when a refund is required by applicable law.
3. Late Arrivals
Clients should arrive on time and allow sufficient time for required paperwork.
A five-minute grace period is allowed for completing paperwork. It does not extend the scheduled session.
Time lost because of late arrival or delayed paperwork is deducted from the session.
Arrivals 15 minutes or more after the scheduled start time without communication may result in cancellation.
Applicable cancellation or no-show fees will be charged according to the disclosed policy.
A new booking fee or deposit is required to reserve a replacement appointment following a client-caused cancellation.
4. Adolescent Appointments (Under 18)
A parent or legal guardian must provide the required consent before the service begins.
A parent or legal guardian must remain present throughout the session.
Required intake forms and consent documents must be completed before treatment.
The Business may decline service if required consent or supervision is not provided.
5. Prenatal Massage
Clients must be at least 14 weeks pregnant to receive a prenatal massage.
Clients must disclose relevant pregnancy complications, restrictions, and health concerns before the appointment.
A healthcare provider's clearance may be requested for high-risk pregnancies or other safety concerns.
The Business may decline or modify a service when proceeding would be inappropriate or unsafe.
Prenatal massage is not a substitute for medical care.
6. Professional Boundaries & Conduct
Chosen Massage and Wellness maintains a professional environment.
The following are prohibited:
Sexual harassment, sexual advances, sexual innuendo, or sexually inappropriate comments.
Requests for sexual activity or services outside the professional scope of the appointment.
Threats, intimidation, abusive language, or deliberate interference with the service.
Unwanted physical contact with the therapist or personnel.
Recording or photographing the therapist without permission.
Refusal to follow reasonable safety, hygiene, draping, or professional instructions.
The Business may immediately terminate a session when necessary to protect safety and professional boundaries.
Clients whose misconduct requires termination remain responsible for applicable disclosed charges. Serious or repeated misconduct may result in permanent booking restrictions.
7. Guest Policy
Only the client receiving the service may enter the treatment room unless an exception is approved in advance.
A parent or legal guardian must be present for adolescent clients.
Guests must respect privacy, confidentiality, professional boundaries, and the treatment environment.
8. Personal Belongings, Piercings & Tattoos
Clients are responsible for safeguarding their belongings before, during, and after appointments.
The Business is not responsible for lost or misplaced personal items unless legally responsible for the loss.
Clients must disclose relevant piercings, body modifications, tattoos, healing concerns, recent procedures, and skin sensitivities before treatment.
The Business may modify or decline techniques involving sensitive or healing areas.
8B. Makeup & Skin Preparation
Clients receiving applicable treatments should arrive with clean, bare skin or minimal makeup unless otherwise instructed.
Heavy makeup may stain or damage linens and face-cradle covers.
If makeup causes actual damage to Business property, a reasonable, documented charge of up to $15 may apply.
The Business may modify a service if the client's skin condition or preparation makes the planned treatment unsuitable.
9. Health, Safety & Service Limitations
Massage services are wellness or personal-care services within the provider's authorized scope. They are not a substitute for medical diagnosis or treatment.
Clients must disclose relevant health conditions, injuries, allergies, medications, sensitivities, recent procedures, and other factors affecting service safety.
Clients must communicate discomfort, pain, dizziness, irritation, or other concerning symptoms during a session.
The Business may modify, postpone, or decline services when health or safety concerns make proceeding inappropriate.
Clients should consult an appropriate healthcare professional regarding medical concerns.
The Business does not diagnose medical conditions or prescribe medical treatment unless separately authorized to do so.
9B. Mandatory Health Disclosure & Contagious Conditions
Clients must disclose relevant contagious conditions, active skin symptoms, and other health concerns that could affect the safe delivery of services.
Examples include:
Active cold sores or herpes lesions in or near the area to be treated.
Shingles or other potentially contagious skin conditions.
Unexplained rashes, open wounds, or suspected skin infections.
Lice or other infestations.
Fever or symptoms of an acute contagious illness.
Other conditions that may create a meaningful risk during the service.
Clients with active contagious conditions or other contraindications must notify the Business before arriving. Appointments may need to be postponed until the condition has resolved or the service can safely proceed.
If a relevant condition is discovered during the session, the Business may stop or modify the service immediately.
Applicable cancellation fees remain in effect. Clients are expected to disclose relevant information honestly to maintain a clean, safe, and professional environment.
10. Liability & Health Disclaimer
Clients are responsible for providing accurate health information and communicating relevant concerns before and during treatment.
The Business may refuse or discontinue a service if health, safety, or environmental concerns arise.
Clients acknowledge that massage and personal-care services can involve risks, including temporary soreness, irritation, sensitivity, or other reactions.
Clients should seek appropriate medical attention for concerning symptoms.
Nothing in these terms excludes liability for negligence or other conduct for which liability cannot legally be excluded.
11. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of the Commonwealth of Virginia and applicable federal law.
Legal proceedings must be filed in a court with proper jurisdiction and venue under applicable law. Where legally appropriate, proceedings may be brought in a court serving Ashland, Virginia, and the surrounding jurisdiction.
Nothing in this section prevents a client from exercising a legal right that cannot be waived or filing a complaint with an appropriate regulatory authority.
12. Faith-Based Practice
Chosen Massage and Wellness is a faith-based business.
Music played during services will be consistent with the Business's faith-based environment, including:
Praise and worship.
Gospel music.
Gospel R&B and hip-hop.
Gospel instrumentals.
Christian music and related faith-based selections.
Clients acknowledge this aspect of the treatment environment when booking.
13. Groupon Appointments
Groupon clients are subject to the same applicable booking, payment, cancellation, health, safety, and professional-conduct policies as other clients.
13A. Available Groupon Services
Groupon bookings are limited to the following services:
60-Minute Relaxation Massage
60-Minute Deep Tissue Massage
Clients must book under the correct Groupon service category. Incorrect bookings will not be honored as the requested discounted service.
13B. Groupon Booking Retainer & Card on File
A valid payment card is required for Groupon appointments.
A $15 nonrefundable booking retainer is charged to confirm the appointment, as disclosed at booking.
A valid card must remain on file for authorized charges associated with the appointment.
Groupon clients are subject to the same cancellation, rescheduling, and no-show policies as other clients.
13C. Groupon Cancellations & Rebooking
Cancellations or rescheduling requests received within 24 hours of the appointment incur the disclosed $50 fee.
No-shows incur the disclosed $50 fee.
A new booking fee or deposit is required before a replacement appointment is confirmed after a client cancellation or no-show.
Cancellation fees do not apply as payment or credit toward a future appointment.
The original $15 Groupon booking retainer is subject to the disclosed booking terms.
13D. Groupon Voucher Rules
Clients must purchase and book the correct Groupon offer.
Groupon vouchers are subject to the terms of the applicable offer and voucher provider.
The Business does not issue refunds for Groupon purchases.
Requests concerning the original Groupon purchase must be directed to Groupon and are subject to its policies.
Voucher reinstatement or replacement following a cancellation, no-show, or booking-policy violation is not guaranteed.
14. Mobile Massage & Travel Appointments
Mobile appointments must be booked online and are subject to availability, travel charges, service-area restrictions, and safety requirements.
14A. Travel Fees
Any applicable travel fee will be disclosed before the appointment is confirmed. Travel charges are based on the appointment location.
14B. Client Responsibilities
Clients must provide:
A private, reasonably quiet space.
A clean, flat, level area for equipment setup.
Access to an electrical outlet when required.
Safe and reasonable parking.
Accurate address and access information.
Advance notice of pets, children, other occupants, stairs, elevators, gates, or access obstacles.
Suitable lighting, temperature, and space for treatment.
The Business may contact clients to verify location details before arrival.
14C. Unsuitable Conditions
The Business may modify, postpone, or cancel a mobile appointment if the location is unsafe, inaccessible, unsanitary, or unsuitable for the service.
If the Business initiates rescheduling, no additional rescheduling fee will be charged. Client-caused cancellations remain subject to the applicable cancellation policy.
15. Packages & Gift Cards
Packages and gift cards are subject to the terms disclosed at purchase.
Packages are nontransferable unless the Business authorizes a transfer in writing.
Gift cards issued by the Business do not expire under this policy.
Packages have a six-month validity period, subject to the terms disclosed at purchase.
Unused package sessions may expire after the validity period.
Missed or no-show package appointments are subject to the standard cancellation policy.
Packages and gift cards are not redeemable for cash under the Business's no-refund policy.
16. Membership Policy
Memberships are billed monthly and include the benefits disclosed at enrollment.
16A. Billing & Cancellation
Membership charges and benefits are disclosed at enrollment.
Memberships are billed monthly using the authorized payment method.
Members may cancel after the first billing cycle, subject to any initial commitment disclosed at enrollment.
Cancellation requests must be submitted by text to the Business's designated business number before the next billing date, allowing reasonable processing time.
Failed payments may result in suspension of membership benefits and invoicing for outstanding balances.
Clients with unpaid balances cannot book additional services until their balances are settled.
16B. Membership Refunds & Transfers
Membership payments are nonrefundable under the no-refund policy. Memberships are nontransferable.
16C. Rollovers
Rollovers are valid only while the membership remains active and current.
Unused rollovers are forfeited when a membership ends.
Rollovers cannot be exchanged for cash or transferred unless expressly authorized.
Repeated missed appointments may result in membership review or cancellation.
16D. Membership Cancellation Fees
Members who cancel or reschedule within the 24-hour cancellation window incur the $30 membership late-cancellation or late-rescheduling fee.
16E. Mobile Membership Upgrades
Eligible members may upgrade an additional monthly massage to a mobile appointment by paying the disclosed $75 travel fee, subject to availability and service-area restrictions.
Complimentary monthly membership massages cannot be upgraded to mobile services.
17. Spa Parties & Group Bookings
17A. Reservation & Payment
A 50% nonrefundable retainer is required to reserve a spa-party date, as disclosed in the event agreement.
Clients may pay the full amount upfront.
The remaining balance is due no later than 24 hours before the event unless otherwise agreed in writing.
Failure to pay by the agreed deadline may result in cancellation of the reservation.
17B. Guest Count
Quotes are based on the number of guests reserved.
Clients are responsible for the confirmed guest count and disclosed minimum charges.
If fewer guests attend than reserved, the agreed minimum or reserved service charges still apply.
Missed individual services are not automatically rescheduled or credited.
17C. Event Cancellations & Conduct
Standard cancellation, rescheduling, payment, and professional-conduct policies apply unless the written event agreement provides otherwise.
The Business may stop or modify services if safety, conduct, access, or environmental conditions prevent the event from proceeding appropriately.
18. Esthetic & Waxing Services
Clients must disclose relevant skin sensitivities, allergies, medications, skin conditions, and recent procedures before treatment.
Clients should arrive with clean, bare skin or minimal makeup unless instructed otherwise.
Makeup-related damage charges are governed by Section 8B.
Waxing clients must follow pre-appointment instructions regarding hair length, skin preparation, products, and recent treatments.
Inadequate preparation may require the Business to modify, postpone, or decline the service.
Clients must disclose recent exfoliation, retinoid use, skin treatments, or other factors affecting skin tolerance when relevant.
The Business may decline or discontinue a service when the client's condition makes treatment unsuitable.
Clients should follow aftercare instructions and seek medical advice for severe or persistent reactions.
Clients under 18 must have the required parent or legal guardian consent and supervision.
All applicable booking, payment, health, safety, and conduct policies remain in effect.
19. Invoices, Past-Due Balances & Collections
Invoiced balances are due within five calendar days of the invoice or service date, as specified on the invoice.
Clients should contact the Business promptly if they believe an invoice is inaccurate.
A late charge of $35 every seven days may be assessed as disclosed in the applicable payment agreement.
A $30 administrative fee may be assessed for applicable processing and recovery costs as disclosed in the applicable agreement.
Outstanding balances may be referred to a third-party collection agency after 60 days.
Additional interest or collection charges may apply when authorized by the applicable agreement and law.
Clients with outstanding balances cannot book additional services until their accounts are settled.
Payment arrangements must be made before the five-day payment deadline expires.
20. Strict No-Refund Policy — All Sales Final
ALL SALES ARE FINAL. NO REFUNDS.
Ashley Bacon, LLC, doing business as Chosen Massage and Wellness, maintains a strict no-refund policy for appointments, services, deposits, booking retainers, memberships, packages, gift cards, Groupon bookings, spa parties, and other purchases.
All payments are final and nonrefundable.
Deposits and booking retainers are nonrefundable.
No refunds are issued because a client changes their mind, cancels, misses an appointment, chooses not to use a purchased service, or is dissatisfied with a booking decision.
Unused services, package sessions, and membership benefits are not redeemable for cash.
Client cancellations and no-shows remain subject to applicable cancellation fees and rebooking requirements.
A new booking fee or deposit is required after a client cancellation or no-show before another appointment is confirmed.
If the Business needs to reschedule an appointment, the client will be offered an alternative appointment at no additional rescheduling charge.
If the Business initiates the rescheduling, the client will not be charged a new booking fee solely because the appointment was moved.
Rescheduling does not entitle the client to a refund.
21. Agreement Enforcement
By booking or purchasing a service with Ashley Bacon, LLC, doing business as Chosen Massage and Wellness, clients acknowledge that they have had an opportunity to review these policies.
Clients acknowledge the disclosed service prices, payment requirements, booking retainers, cancellation fees, rebooking requirements, and no-refund policy.
Electronic booking acknowledgments, online acceptance, and signed forms may be used to document acceptance.
22. Policy Updates & Severability
The Business may update these policies for future bookings as services, business practices, and requirements change. Updated policies will be made available to clients before they apply to future bookings.
If a provision is found unenforceable, the remaining provisions will continue in effect to the extent allowed by law.