Chantau Creates Policy Guidelines

Please read policies before booking:

1. Client Communication: Please provide clear, detailed information about your design expectations to avoid misalignment. Chantau Creates may ask follow up questions to ensure clarity and satisfaction.

2. Aproval and Final Delivery: Clients will be sent a watermarked design for review. Upon approval, client must pay the full balance to receive the final design without watermarks. 

3. Revision Policy: Each project includes up to three (3) free revisions. Additional revisions will incur an additional charge.

4. Payment Guidelines: Payments are currently only accepted in JMD and USD. Local and International clients are all accepted however international clients will have to pay in USD. Please note that a 50% deposit is required for all designs and that the remaining 50% will need to be paid before the final files are delivered.

5. Right to Refuse: Chantau Creates reserves the rights to refuse any project that conflicts with personal values, beliefs, brand identity and any other reason deemed appropriate. We do not make flyers for secular parties (E.G. CARNIVAL ETC.).

6. Freestyle Design Option: A freestyle design option is available for clients who wish to give creative freedom to the designer. However please keep our ‘Revision Policy’ in mind. If you are highly particular and prefer strict guidelines, the freestyle option may not be ideal for you. 

7. No Refund Policy: Once the final design has been submitted in full, refunds will not be issued.

8. Ownership and Usage Rights: Clients receive full rights to the final design upon full payment. However, Chantau Creates reserves the right to display completed work in portfolios, on websites and in marketing materials.

9. Mutual Respect Policy: Chantau Creates guarantees excellent customer service. We kindly ask that clients will be courteous and polite throughout the process. 

10. Turnaround Time: Designs have set turnaround times. If the client wishes to expedite their design then they will be subjected to a rush fee.

11. No Printing: Please note that designs are delivered digitally and Chantau Creates does not currently offer printing services.

Please note that payment also means that you acknowledge and agree to abide by these policies.

Clients are entitled to three (3) complimentary revisions per design. Any additional revisions beyond this limit will incur a fee of JMD $1500.00 or USD $10.00 per revision.

Please note that once the final design has been reviewed, approved, and delivered, any additional changes requested will incur a fee of JMD $2500.00 or USD $16.00 per revision. This fee must be paid prior to the adjustment being made. However, if the error was made by Chantau Creates, the revision will be completed free of charge.