Cleaning Contractor Scorecard

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How Well Is Your Cleaning Company Actually Performing?

Take this short scorecard to find out if your cleaners are meeting professional standards or quietly cutting corners.→ Takes less than 2 minutes→ No prep required→ Instant results

24Questions

1
Section 1: Restroom Detail & Maintenance
2
Are restroom floors mopped edge to edge during each scheduled cleaning?* This field is required.Corners, behind toilets, and under sinks should be mopped — not just the open areas.
Yes
Sometimes
No
3
Are toilets left spotless after each scheduled clean?* This field is required.There should be no stains, buildup, or residue under the rim or around the base.
Yes
Sometimes
No
4
Do your restrooms consistently smell clean, not just covered up with fragrance?* This field is required.A clean scent should come from actual cleanliness, not just air fresheners.
Yes
Sometimes
No
5
Section 2: Visible Detail Work
6
Are baseboards, vents, and window sills free of dust and buildup?* This field is required.Cleaners should be getting to low and high edges — not just eye-level surfaces.
Yes
Sometimes
No
7
Are door handles, light switches, and elevator buttons wiped regularly?* This field is required.These high-touch areas should be sanitized every time to prevent germ spread.
Yes
Sometimes
No
8
Are hidden spots like behind appliances and under furniture being cleaned?* This field is required.These areas shouldn’t be collecting dust, crumbs, or debris.
Yes
Sometimes
No
9
Section 3: Reliability, Communication & Accountability
10
Do your cleaners consistently complete everything they're scheduled to do?* This field is required.You shouldn’t be guessing whether they skipped tasks or left early.
Yes
Sometimes
No
11
Do they let you know when something couldn’t be completed, and why?* This field is required.If a room was locked or supplies were missing, you should be informed without needing to ask.
Yes
Sometimes
No
12
Do you have a dedicated cleaning manager you can easily contact for updates or changes?* This field is required.You shouldn’t have to chase down your cleaner, or leave multiple voice messages just to be heard.
Yes
Sometimes
No
13
When you bring up an issue, is it fixed, and does it stay fixed?* This field is required.The same problems shouldn’t be popping back up week after week.
Yes
Sometimes
No
14
Does your current cleaning company provide you with routine inspection reports or maintenance updates?* This field is required.
Yes
Sometimes
No
15
Does your cleaning provider help you choose the right vendors for specialty services like carpets, hard floors, windows, and air ducts?* This field is required.You shouldn't be left to fend for yourself.
Yes
Sometimes
No
16
Section 4: Sanitation & Safety Protocols
17
Are high-touch surfaces disinfected, not just wiped, during each clean?* This field is required.Look for consistent disinfection of shared handles, buttons, and equipment.
Yes
Sometimes
No
18
Are trash can liners replaced at least weekly, or when they become visibly dirty, wet, or smelly?* This field is required.Reused liners leave behind bacteria and odor, even if the bulk of the trash is dumped out.
Yes
Sometimes
No
19
Are separate tools used for restrooms, kitchens, and other spaces to avoid cross-contamination?* This field is required.Bathroom mops shouldn’t be used in break rooms, and rags shouldn’t jump between zones.
Yes
Sometimes
No
20
How often do your cleaners check the air quality in your facility?* This field is required.Air quality plays a big role in customer experience, and the health of your team.
On a set schedule
Occasionally
Never
21
Section 5: Offices, Showrooms & Waiting Areas
22
Are desks, counters, and other flat surfaces free of dust and fingerprints?* This field is required.Client-facing areas should feel fresh and polished — not overlooked.
Yes
Sometimes
No
23
Are floors vacuumed or mopped with care around edges and under furniture?* This field is required.Check corners, under tables, and around baseboards.
Yes
Sometimes
No
24
Are glass doors and windows kept free of smudges and streaks?* This field is required.Entry doors and lobby windows should always look professional.
Yes
Sometimes
No
25
Calculation
Should be Empty:

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