• Test Request Form

    Use the form below to schedule a convenient time for us to test your alarm system and confirm all signals are reaching the monitoring station.

  • IMPORTANT: Before Submitting Your Test Request Form!

    Please ensure your OSI Smart Alarm System Gen 2 (4G) is fully installed and powered on, and that all motion and contact sensors are properly set up and functioning. Live monitoring tests can only be performed once your system is completely operational. If you're experiencing setup issues or your sensors aren't working yet, please create a support ticket and our team will assist you.

  • Customer Information

  • Format: (000) 000-0000.

  • Alarm Panel Setup Confirmation

  • Have you inserted your SIM Card into your OSI Alarm Panel? (Red indicates Sim Card Placement)*
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  • Can you see White Cellular Bars (not grey) near the top right of your OSI Alarm Panel?*

  • *Do not submit this form if you don’t see cellular bars.
    Please open a Support Ticket first. Once the issue is resolved and you see white bars, you may proceed to complete and submit the form.

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  • Did you enter the SIA settings into the alarm panel? (SIA settings are located on the alarm panel. See below instructions on how to navigate to the SIA page)*

  • Step 1. Select the Cog icon ⚙️ to enter the settings page on the top right corner of the alarm panel

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  • Step 2. Then select SIA

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  • Step 3. Please ensure you’ve entered all the exact SIA settings shown below, including your 4-digit account number (which starts with 6).

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  • When you arm the alarm system do you see a green dot appear on top right corner near the cell bars. it will appear for a few seconds (see image below for reference)*
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  • Select your preferred testing method*

  • Schedule a test session with an agent

    Fill out this section if you only wish too schedule a test session at a specific day/time with an agent
  • What date and time work best for you?*

  • Complete the test yourself

    Fill out this section if you wish to do the test yourself on your own time

  • ⚠️ IMPORTANT — Before You Perform a Self‑Test

    Please read and confirm the following requirements. A self‑test must NOT be performed until OSI Go Direct Support verifies: 

    • our alarm zones are set up correctly and you submitted the 'Subscriber Information Form'
    • The zones listed for your system match the zones shown on your alarm panel.
    • OSI Go Direct has reviewed and confirmed both items with you.

  • ✅ Next Step — Once OSI Go Direct Confirms

  • After OSI Go Direct has verified your zones, you can complete your system test by following our Self-Test for Monitoring instructions. It’s quick, flexible, and works on your schedule. After testing, fill out the Date of Test, Test Time Start, and Test Time End below so we can confirm all signals were received.

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