Test Request Form

Test Request Form

Use the form below to schedule a convenient time for us to test your alarm system and confirm all signals are reaching the monitoring station.
IMPORTANT: Before Submitting Your Test Request Form!

Please ensure your OSI Smart Alarm System Gen 2 (4G) is fully installed and powered on, and that all motion and contact sensors are properly set up and functioning. Live monitoring tests can only be performed once your system is completely operational. If you're experiencing setup issues or your sensors aren't working yet, please create a support ticket and our team will assist you.
Customer Information
Full Name*

First NameLast Name
Contact Number*
Please enter a valid phone number.
Email Address*
example@example.com
Installation Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Alarm Panel Setup Confirmation
Have you inserted your SIM Card into your OSI Alarm Panel? (Red indicates Sim Card Placement)*

YesNo
Can you see White Cellular Bars (not grey) near the top right of your OSI Alarm Panel?*

YesNo ⚠️ You must resolve the issue before submitting this form. Submit a Support Ticket (see below)
*Do not submit this form if you don’t see cellular bars.
Please open a Support Ticket first. Once the issue is resolved and you see white bars, you may proceed to complete and submit the form.
Alarm Account Number*
Alarm Panel: Select Settings>>SIA>>Account (4 digits) Your account starts with ‘21’, but you’ll only see the last 4 digits on your panel.
Did you enter the SIA settings into the alarm panel? (SIA settings are located on the alarm panel. See below instructions on how to navigate to the SIA page)*

YesNo
Step 1. Select the Cog icon ⚙️ to enter the settings page on the top right corner of the alarm panel
Step 2. Then select SIA
Step 3. Please ensure you’ve entered all the exact SIA settings shown below, including your 4-digit account number (which starts with 6).
When you arm the alarm system do you see a green dot appear on top right corner near the cell bars. it will appear for a few seconds (see image below for reference)*

YesNo
Select your preferred testing method*

Schedule a test session with an agent (fill out section below)Complete the test yourself (fill out section below)
Schedule a test session with an agent

Fill out this section if you only wish too schedule a test session at a specific day/time with an agent
What date and time work best for you?
Any other specific date and time, if the above selection is not suitable.

MonthDayYear
Date
Hour MinutesAM/PM Option
Complete the test yourself

Fill out this section if you wish to do the test yourself on your own time
Don’t have time to schedule a live session with a monitoring agent? No problem—you can complete the system test on your own by following our Self-Test for Monitoring instructions. It’s quick, flexible, and works on your schedule. Once done, just fill out the Date of Test, Test Time Start and Test Time End so we can confirm all signals were received!
Date of Self Test
Self Test Time Start (approx)
Self Test Time End (approx)
Add a Note (optional)
Should be Empty:

Test Request Form

Customer Information

Alarm Panel Setup Confirmation

Schedule a test session with an agent

Complete the test yourself